How do you claim the galaxy ear buds with the pre order of s10

[Tommylamb]

So I bought the pre order s10 and it said I can claim some ear buds but cant find it anywhere 

[Colin19]

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@html_boy wrote:
What have u used as proof of order? I had a receipt in my box, it doesn't show the date of preorder. And I never got a confirmation email after pre ordering.

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I used a screenshot of the email I received for my preorder, I ordered from Samsung web site

[allenk524]

Its says after pre orders you have to claim between 8/03 and 8/04.  

[InfiniteImaging]

• Download and install the Shop Samsung app from the Google Play store.
• Open the Shop Samsung app, click the menu icon, select ‘My Inbox’, and click on the Samsung Galaxy Buds offer.
• Tap ‘Allow’ when the Shop Samsung dialogue box appears asking to manage phone calls and access your contacts.
• Tap ‘Register Now’ for the offer.
• Sign into your Samsung account if you aren’t already signed in.
• Fill out the required info and upload a receipt or proof of pre-order.

[html_boy]

What have u used as proof of order? I had a receipt in my box, it doesn't show the date of preorder. And I never got a confirmation email after pre ordering either.

[dman1]

It was written in the contract of my provider... Maybe ask them?

[InfiniteImaging]

YOU CAN APPLY AS SOON AS YOU GET THE DEVICE THIS WAY: 

• Download and install the Shop Samsung app from the Google Play store.
• Open the Shop Samsung app, click the menu icon, select ‘My Inbox’, and click on the Samsung Galaxy Buds offer.
• Tap ‘Allow’ when the Shop Samsung dialogue box appears asking to manage phone calls and access your contacts.
• Tap ‘Register Now’ for the offer.
• Sign into your Samsung account if you aren’t already signed in.
• Fill out the required info and upload a receipt or proof of pre-order.

[Dandyke]

I am on my samsung members app and can't find a claim form. Do you know where to find it? 

[allenk524]

Under the benefit section but it may not appear till tomorrow for s10 clains for the buds as claims are from tomorrow

[achillecaricato]

I haven't get if promotion is valid for S10e either or not 

[Colin19]

Looking at the pre-order on Samsung site, no option for earbuds with 10e

From all sites I’ve looked at earbuds come with S10 S10+

[AKFIN]

IT STARTS FROM 8.03.2019 TODAY IS 07.03.219 wait a few hours more. I just tried and nothing till now so tomorrow. Promotion is only for S10 AND S10+ not for S10E

[RichardEdrich]

Hi All

I have just gone into the members app and can't seem to locate where you claim the buds - anyone had any success with this? Or is it because it is still early in the day?

Cheers

[Colin19]

Once you have your new device / phone you log in with that and it should show up.
That’s my understanding of how it will work.

[AKFIN]

too early it will come later in the day check BENEFITS in samsung members

[Colin19]

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@AKFIN wrote:
too early it will come later in the day check BENEFITS in samsung members

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[Lilblondeone]

How do i find the members are on my phone please

[MPJ81]

Type members into the search bar on the apps page.

[Archie78]

There is not even a benefit tab or section on my members App on my s10. Very frustrating and in hold 50 mins waiting to speak to customer support too

[Archie78]

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@AKFIN wrote:
too early it will come later in the day check BENEFITS in samsung members

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There is not even a benefit tab or section on my members App on my s10. Very frustrating and in hold 50 mins waiting to speak to customer support too

[Dale112200]

Same here!! It's saying date is incorrect, which it isn't. Annoying

[The_]

Same same. Do you have any news on this topic?