How do you claim the galaxy ear buds with the pre order of s10

[Tommylamb]

So I bought the pre order s10 and it said I can claim some ear buds but cant find it anywhere 

[Colin19]

Once you have your new device / phone you log in with that and it should show up.
That’s my understanding of how it will work.

[AKFIN]

too early it will come later in the day check BENEFITS in samsung members

[Anonymous User]

Same here!! It's saying date is incorrect, which it isn't. Annoying

[Colin19]

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@AKFIN wrote:
too early it will come later in the day check BENEFITS in samsung members

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[Skydarkfly]

Today no link for claim the earbuds?? I received my new s10+ just now......🤬😠😡

[Colin19]

Have you logged into Samsung members on your new phone? 

[AKFIN]

WELL I have and there is nothing as yet

[RodrigoMesquita]

I have the option but sends me to a blank page

[Colin19]

Server errors!! I would keep trying as it’s probably overloaded 

[NRazaPK]

I spoke to the technical team they took the details and said they are looking to it as all the customers facing same problem. They said they will contact me over the phone once the problem solved.