Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 
Go to solution Solved

Original topic:

How do you claim the galaxy ear buds with the pre order of s10

(Topic created on: 08/03/19 09:32)
Tommylamb
First Poster
Options
Galaxy S10 Series

So I bought the pre order s10 and it said I can claim some ear buds but cant find it anywhere 

0 Likes
Reply
1 ACCEPTED SOLUTION
Solution
SjorsK
Superuser I
Superuser I
Options
Galaxy S10 Series
Heya Tommy,

Good question! I have checked the page and under the *** is written the following:
***Pre-order between 20.02.19 – 07.03.19 from a participating retailer, claim on the Samsung Members app between 08.03.19 – 08.04.19. UK/ROI 18+ only. See www.samsung.com/uk/offer/galaxys10-preorder for full T&Cs.

Source: https://www.samsung.com/uk/smartphones/galaxy-s10/buy/

View solution in context

255 REPLIES 255
Colin19
Troubleshooter
Options
Galaxy S10 Series

@html_boy wrote:
What have u used as proof of order? I had a receipt in my box, it doesn't show the date of preorder. And I never got a confirmation email after pre ordering.

I used a screenshot of the email I received for my preorder, I ordered from Samsung web site

BA8F341D-7218-49E2-9CAD-E08A26E2DD94.jpeg

0 Likes
Reply
allenk524
Apprentice
Options
Galaxy S10 Series

Its says after pre orders you have to claim between 8/03 and 8/04.  

0 Likes
Reply
InfiniteImaging
Observer
Options
Galaxy S10 Series
  • Download and install the Shop Samsung app from the Google Play store.
  • Open the Shop Samsung app, click the menu icon, select ‘My Inbox’, and click on the Samsung Galaxy Buds offer.
  • Tap ‘Allow’ when the Shop Samsung dialogue box appears asking to manage phone calls and access your contacts.
  • Tap ‘Register Now’ for the offer.
  • Sign into your Samsung account if you aren’t already signed in.
  • Fill out the required info and upload a receipt or proof of pre-order.
html_boy
First Poster
Options
Galaxy S10 Series
What have u used as proof of order? I had a receipt in my box, it doesn't show the date of preorder. And I never got a confirmation email after pre ordering either.
0 Likes
Reply
dman1
Apprentice
Options
Galaxy S10 Series
It was written in the contract of my provider... Maybe ask them?
0 Likes
Reply
InfiniteImaging
Observer
Options
Galaxy S10 Series

YOU CAN APPLY AS SOON AS YOU GET THE DEVICE THIS WAY: 

 

  • Download and install the Shop Samsung app from the Google Play store.
  • Open the Shop Samsung app, click the menu icon, select ‘My Inbox’, and click on the Samsung Galaxy Buds offer.
  • Tap ‘Allow’ when the Shop Samsung dialogue box appears asking to manage phone calls and access your contacts.
  • Tap ‘Register Now’ for the offer.
  • Sign into your Samsung account if you aren’t already signed in.
  • Fill out the required info and upload a receipt or proof of pre-order.
0 Likes
Reply
Dandyke
First Poster
Options
Galaxy S10 Series

I am on my samsung members app and can't find a claim form. Do you know where to find it? 

0 Likes
Reply
allenk524
Apprentice
Options
Galaxy S10 Series

Under the benefit section but it may not appear till tomorrow for s10 clains for the buds as claims are from tomorrow

achillecaricato
New Member
Options
Galaxy S10 Series

I haven't get if promotion is valid for S10e either or not 

0 Likes
Reply
Colin19
Troubleshooter
Options
Galaxy S10 Series

Looking at the pre-order on Samsung site, no option for earbuds with 10e

From all sites I’ve looked at earbuds come with S10 S10+

0 Likes
Reply
AKFIN
Explorer
Options
Galaxy S10 Series

IT STARTS FROM 8.03.2019 TODAY IS 07.03.219 wait a few hours more. I just tried and nothing till now so tomorrow. Promotion is only for S10 AND S10+ not for S10E

0 Likes
Reply
RichardEdrich
Apprentice
Options
Galaxy S10 Series

Hi All

 

I have just gone into the members app and can't seem to locate where you claim the buds - anyone had any success with this? Or is it because it is still early in the day?

 

Cheers

Colin19
Troubleshooter
Options
Galaxy S10 Series
Once you have your new device / phone you log in with that and it should show up.
That’s my understanding of how it will work.
0 Likes
Reply
AKFIN
Explorer
Options
Galaxy S10 Series
too early it will come later in the day check BENEFITS in samsung members
0 Likes
Reply
Colin19
Troubleshooter
Options
Galaxy S10 Series

@AKFIN wrote:
too early it will come later in the day check BENEFITS in samsung members

076737C8-7530-4B98-B167-0145F42EE4B9.jpeg

0 Likes
Reply
Lilblondeone
First Poster
Options
Galaxy S10 Series
How do i find the members are on my phone please
0 Likes
Reply
MPJ81
Navigator
Options
Galaxy S10 Series
Type members into the search bar on the apps page.
0 Likes
Reply
Archie78
Explorer
Options
Galaxy S10 Series

There is not even a benefit tab or section on my members App on my s10. Very frustrating and in hold 50 mins waiting to speak to customer support too

0 Likes
Reply
Archie78
Explorer
Options
Galaxy S10 Series

@AKFIN wrote:
too early it will come later in the day check BENEFITS in samsung members


There is not even a benefit tab or section on my members App on my s10. Very frustrating and in hold 50 mins waiting to speak to customer support too

0 Likes
Reply
Dale112200
First Poster
Options
Galaxy S10 Series
Same here!! It's saying date is incorrect, which it isn't. Annoying
0 Likes
Reply
The_
New Member
Options
Galaxy S10 Series

Same same. Do you have any news on this topic?

0 Likes
Reply