What have u used as proof of order? I had a receipt in my box, it doesn't show the date of preorder. And I never got a confirmation email after pre ordering.
I used a screenshot of the email I received for my preorder, I ordered from Samsung web site
YOU CAN APPLY AS SOON AS YOU GET THE DEVICE THIS WAY:
Looking at the pre-order on Samsung site, no option for earbuds with 10e
From all sites I’ve looked at earbuds come with S10 S10+
IT STARTS FROM 8.03.2019 TODAY IS 07.03.219 wait a few hours more. I just tried and nothing till now so tomorrow. Promotion is only for S10 AND S10+ not for S10E
I have just gone into the members app and can't seem to locate where you claim the buds - anyone had any success with this? Or is it because it is still early in the day?
too early it will come later in the day check BENEFITS in samsung members
There is not even a benefit tab or section on my members App on my s10. Very frustrating and in hold 50 mins waiting to speak to customer support too