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(Topic created on: 18-11-2021 07:19 PM)
Shareenypoohs
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Galaxy S10 Series

I just got a new S10 and the only option I get to verify my Samsung account is to send a code to my old phone, which I haven't got. Has anyone else had this problem? 

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Solution
AndrewL
Moderator
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Galaxy S10 Series

@Shareenypoohs: Can you try following the link below, and go to Set Up Two Step Verification > On Your Computer, and follow the on screen instructions. From here, you should be able to verify the number used to receive your verification codes. 

Samsung account

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Shareenypoohs
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Galaxy S10 Series

The number is fine, I can log on via the website just not my phone

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Shareenypoohs
First Poster
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Galaxy S10 Series

I can't choose code via text, the option isn't there at all. The only way I can do it is via my old phone.

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Shareenypoohs
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Galaxy S10 Series

2 step is already set up, my number was already there

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