07-07-2021 04:04 AM in
I recently upgraded to a galaxy s21 and have been working through sending my files across to my new phone.
I encounter a problem however where several months of photos have disappeared from my gallery.
I lost my dad to cancer after 11 months at 45 years old. I spent the last few months I had taking photos, videos etc to have more to remember him by...
The problem I have however was that a video that's incredibly important and personal to me which I know full well I recorded and backed up onto my drive storage has now dissappeared from my phone or cloud storage.
I have photos and videos before and just after the date but I'm litterely missing around 2 months of personal pictures, the video in question was of my parents 25th wedding anniversary where my dad gave me the a speech to everyone and my mum.
Now this video is gone, it's not in my internal or cloud storage and i really don't know what to do, I'm quite in disbelief due to my cloud and internal storage acting like those days never actually happened when I know full well I did as I used to just sit and listen in repeat....
I really need some help with this as I feel Samsung has messed quite a few people around according to the messages on here.
I need that video so please, anyone I'm begging can you help! 🙏
07-07-2021 10:25 AM in
Thanks for the reply, I currently using the old phone still as I have 3 days before I can transfer my number and such across for my new contract.
It hasn't been restored or anything, haven't had any issues since having it other than the photos that have gone from my storage.
07-07-2021 09:12 PM in
07-07-2021 09:15 PM in
07-07-2021 10:29 PM in
i have photos on my phone from the end of 2018 up to now. the only pictures that are missing is everything i took in the two months before my dad passed. oct & nov
its like theyve litterely been removed as theres no activity at all for 2 months then back to normal