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Help! Broken screen- data transfer?

(Topic created on: 25-01-2021 10:09 PM)
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RM79
Apprentice
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I smashed the screen of my Galaxy s10 and can’t unlock it. I’ve now ordered a new phone an s21 but can I transfer my data off my s10 if I can’t open it? Thanks for your help 

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Solution
Pugs1957
Samsung Members Star ★
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If you have set up a Samsung account use Find My Mobile to unlock the phone.

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5 REPLIES 5
Harveyx1
Helping Hand
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i am pretty sure you should be able to, did u turn on auto backup on your s10?
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Solution
Pugs1957
Samsung Members Star ★
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If you have set up a Samsung account use Find My Mobile to unlock the phone.
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RM79
Apprentice
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Hey thanks for that, I’m now backing up and will use when my new phone arrives to transfer. Thanks again that really helped 

RM79
Apprentice
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I hadn’t but now have managed thanks for your help

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Pugs1957
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Great stuff. Glad to have helped.
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