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Original topic:

Has anyone recived their free claimed samsung galaxy watch valid from 1/09/2019 to 30/09/2019? (UK)?

(Topic created on: 21/11/19 00:17)
mja25801
First Poster
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Galaxy S10 Series

Hi,

 

Just wanted to know if anyone has recieved their free Samsung Watch Active yet? Mine has been showing validated the day after I claimed it. They say they will dispatch within 45 days have not heard anyone speak on this yet, so thought get it going to see if anyone got it. It seems like people have not still recieved their Samsung Buds yet so not sure what will happen with the Watch. 

148 REPLIES 148
PhoenixChi83
Explorer
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Galaxy S10 Series

Screenshot_20191119-171149_Gmail.jpg

 

Just recieved this. I wont hold my breath #genericemail #fedup 

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Howellz
Apprentice
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Galaxy S10 Series

This was my reply from samsung. 

Good evening

Thank you for your email

We understand how frustrated you must be by this delay and we endeavor to get your reward to you as quickly as possible, all late rewards will be placed on our priority level for fulfillment and once they are ready for dispatch we will notify you.

Thank you for your ongoing patience and co-operation in this matter.

Should you require any further assistance please do not hesitate to contact us.

Kind Regards,

Sarah @ Samsung Promotional Support Team

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Beararly
Apprentice
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Galaxy S10 Series

I was going to copy/paste the email I got last night but seems PhoenixChia83 beat me to it. (see 2 posts up).

 

Identical to their post (email).

 

Maybe things are in process all be it slow.

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Ino2402
Explorer
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Galaxy S10 Series

If you're wondering how long they can keep it up...im 22 days past the promised 45...

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Lauzwhite
Apprentice
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Galaxy S10 Series

Yeah I got the exact same one yesterday eve too. 

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Who45
Apprentice
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Galaxy S10 Series

Standard replies now...nothing answered about my questions regarding the promotion.....I dont understand this backlog excuse to the unexpected popularity....the offer ended end of september...nearly 8 weeks ago...so what's hard about sending the stuff put a week after the closing date.......are samsung running out of old stock and *****ting it a bit????

 

My standard reply was the same as above

 

 

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Spike046
First Poster
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Galaxy S10 Series

Hey all, so following on from what I said the other day, mine arrived yesterday.

Randomly out the blue a message from DX saying now have the order, and rocked up the day after.

My claim was validated 25th September

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Howellz
Apprentice
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Galaxy S10 Series
Wahayy... There's hope for the rest of us then
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PhoenixChi83
Explorer
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Galaxy S10 Series

This is good news. Maybe they will eventually catch up. 

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Howellz
Apprentice
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Galaxy S10 Series
And with the update for the watch coming out to make it even better
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