25-03-2019 09:34 AM
Hi all, it seems like people are starting to receive their buds- I had a text and email from Samsung on the 12th March advising that my claim had been validated. However, still no buds (I know it says 30 days)- infuriatingly though when you go into 'track my claim' it does not give a tracking number for the courier- which would put my mind at ease. I figure they are shipping direct from China. Are there any mods who are able to advise how, if at all, to obtain the tracking number?
If so, please do advise and I'll PM you my number/ email address.
Anyone else in a similar situation?
Thanks!
30-04-2019 03:51 PM
I was validated on 19th march
It changed to processed on friday 26th
Supposed to be delivered tomorrow 1st May
Will update this if it does
30-04-2019 04:20 PM
Mine was validated on the 20th March and it just changed to processed today 30th April. I haven't received any emails about the dispatch. Has anyone else recieved an email yet?
30-04-2019 04:45 PM
Contact samsung support once it changes to processed and they give you tracking number
30-04-2019 05:08 PM - last edited 30-04-2019 05:10 PM
I received mine 30 minutes ago. You can probably expect it to come within a week now, unless something goes wrong.
I just updated mine and turned on dynamic sound. It sounds pretty decent though there is a rare slight disconnect sound.
30-04-2019 07:39 PM
I emailed them and they gave me the tracking number. They said it's supposed to come on 1st May. So now I'll just have to wait.
30-04-2019 07:42 PM
Good job. Im the same, tomorrow
30-04-2019 08:34 PM
I've been waiting for my buds for weeks, expected last Friday but not show.
Messaged Samsung today asking to update me, they claim DX delivered to my address on 26th. Funny because I'm during the day everyday.
Have asked them to see who has signed for it.
So frustrating because my claim still says validated, no text from DX not updates from Samsung apart from saying they'll send within the next 10 working day. So frustrating they best send me new ones!!
30-04-2019 08:41 PM
Surely if its still showing validated, then thats proof it hasn't left the warehouse yet.
30-04-2019 08:42 PM
Yeah exactly Samsung haven't a clue honestly. Now they've raised it with their team to see 'what has happened here.'
30-04-2019 08:42 PM