Hi all, it seems like people are starting to receive their buds- I had a text and email from Samsung on the 12th March advising that my claim had been validated. However, still no buds (I know it says 30 days)- infuriatingly though when you go into 'track my claim' it does not give a tracking number for the courier- which would put my mind at ease. I figure they are shipping direct from China. Are there any mods who are able to advise how, if at all, to obtain the tracking number?
If so, please do advise and I'll PM you my number/ email address.
Anyone else in a similar situation?
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Mine was validated on 13th but no email yet tried to track it again but says not found. I contacted Samsung yesterday and they said everything is fine and will be sent within 30 days of validation.
When checking your tracking page if it states it has been "validated' it means the information you have provided has been accepted. On the other hand if your tracking page states "processed" it means your buds are on the way to the courier or they have already received it. If that is the case you should receive an email from the courier (Usually DX) confirming a delivery date with a tracking number.