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Original topic:

Has anyone received their buds yet? (UK)?

(Topic created on: 28/03/19 15:58)
ColonelPanicky
Explorer
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Galaxy S10 Series

Hi all, it seems like people are starting to receive their buds- I had a text and email from Samsung on the 12th March advising that my claim had been validated. However, still no buds (I know it says 30 days)- infuriatingly though when you go into 'track my claim' it does not give a tracking number for the courier- which would put my mind at ease. I figure they are shipping direct from China. Are there any mods who are able to advise how, if at all, to obtain the tracking number?

 

If so, please do advise and I'll PM you my number/ email address.

 

Anyone else in a similar situation?

 

Thanks!

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Colin19
Troubleshooter
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Galaxy S10 Series

@ColonelPanicky wrote:

Hi all, it seems like people are starting to receive their buds- I had a text and email from Samsung on the 12th March advising that my claim had been validated. However, still no buds (I know it says 30 days)- infuriatingly though when you go into 'track my claim' it does not give a tracking number for the courier- which would put my mind at ease. I figure they are shipping direct from China. Are there any mods who are able to advise how, if at all, to obtain the tracking number?

 

If so, please do advise and I'll PM you my number/ email address.

 

Anyone else in a similar situation?

 

Thanks!


C9AD991A-EF4F-49BD-9B52-B5E09CFD2E91.jpeg

Latest from Samsung so no need to worry. As you can see they have been overwhelmed by the uptake. So just sit back and wait.

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1,340 REPLIES 1,340
Androidfan
Apprentice
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Galaxy S10 Series

Mine were validated 15th March and that's it nothing else, no buds. Should've waited for the Huawei P30 Pro!

Gazzawazza
Apprentice
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Galaxy S10 Series

I'm the same validated on 15 th an told they would be sent out in the next 30 days nothing yet

Banksybird
Explorer
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Galaxy S10 Series

Wow! Mine was validated 8 March and ive received zilch info or buds!!

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Malmond
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Galaxy S10 Series

Have you definitely got them I'm nearly in the 30 days and not received anything just the same email everyone else has

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Garymguk
Explorer
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Galaxy S10 Series

This video explains delivery it says 30 days buy they hope it will be less ☺. Not for most of us. 

Angelbabe1uk
First Poster
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Galaxy S10 Series

my ref number for DX dont even exist so i cant track mine at all

Ive been waiting now since march 8th when i got my s10+ starting to think im not getting them

They shouldnt do these offers unless they have the items 

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Fudgy31
Pathfinder
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Galaxy S10 Series

@Angelbabe1uk send an email to Urgent@thedx.co.uk and give them the tracking number you have been provided.

 

The respose I got was as follows:

 

Good afternoon,

 

Thank you for your email.

 

We are able to confirm that a delivery has been arranged for Wednesday  10th April

 

This delivery will take place anytime between 8:00 and 18:00 hours. 

 

Kind Regards

 

***************

Contact Centre Advisor
0333 241 0333

www.dxdelivery.com

DX Address: DX 500000, Northampton 30

Postal Address: PO Box 390, Northampton, NN3 6YG

 
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SabH
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Galaxy S10 Series
Will contacting them help me? I did contact them on live chat and they said they hadn't yet recieved the product.
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Fudgy31
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Galaxy S10 Series

@SabH So long as you have a tracking number from SAMSUNG PROMOTIONS then DX will be able to assist you

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One2Ka4
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Galaxy S10 Series

I recieved an email from Dx saying that my parsal will be delivered on the 28th of March. 

Sproughton
Apprentice
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Galaxy S10 Series

Mine were delivered first thing this morning. Had my claim validated on the 8th at about midday and moved to Processed earlier this week. Didn't get the delivery e-mail from DX until yesterday afternoon.

 

Looking forward to having a play with them after work.

Fudgy31
Pathfinder
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Galaxy S10 Series

Lucky you.  At least you got yours.

 

Im still VALIDATED

 

Are they good mate?

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Fudgy31
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Galaxy S10 Series

My claim was validated on the 14th of March 2019 at 09:34:27 so not sure why im not been moved to processing or processed

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Spirit979
Navigator
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Galaxy S10 Series
Don't panic. Mine was validated a day before yours and mine still hasnt been processed yet.
Fudgy31
Pathfinder
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Galaxy S10 Series

there doesnt seem to be a pattern to any of it.  someone validated on the 16th was processed a couple of days ago

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WhiteHartMart
Apprentice
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Galaxy S10 Series

@Fudgy31 Makes no sense does it - mine was validated on the 12th yet still no movement. Its always like this with these big promotions - working in date order just seems too obvious!!

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RAZ4
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Galaxy S10 Series

@One2Ka4 wrote:

I recieved an email from Dx saying that my parsal will be delivered on the 28th of March. 



How long after processed status?
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Mevis
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Galaxy S10 Series

I received my buds half an hour ago, after I received the e-mail the buds were delivered the very next day.

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DanielJLMiller
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Galaxy S10 Series
What time did you guys receive the email. Mid day late evening etc? Gives people an idea of when to look out for it.
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Mevis
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Galaxy S10 Series

@DanielJLMiller wrote:
What time did you guys receive the email. Mid day late evening etc? Gives people an idea of when to look out for it.

I got my e-mail in the evening. Although it is completely random because the e-mail is sent when the courier has picked-up the package. I talked with DX and Samsung has a tracking number for your buds in advance and then when the buds are picked up by the DX courier the tracking number gets activated and you get an e-mail regarding your delivery.

Regards,
Mevis

RAZ4
Apprentice
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Galaxy S10 Series

@Mevis wrote:

@DanielJLMiller wrote:
What time did you guys receive the email. Mid day late evening etc? Gives people an idea of when to look out for it.

I got my e-mail in the evening. Although it is completely random because the e-mail is sent when the courier has picked-up the package. I talked with DX and Samsung has a tracking number for your buds in advance and then when the buds are picked up by the DX courier the tracking number gets activated and you get an e-mail regarding your delivery.

Regards,
Mevis


How long it took after your claim was processed?

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