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Original topic:

Has anyone received their buds yet? (UK)?

(Topic created on: 26/03/19 18:51)
ColonelPanicky
Explorer
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Galaxy S10 Series

Hi all, it seems like people are starting to receive their buds- I had a text and email from Samsung on the 12th March advising that my claim had been validated. However, still no buds (I know it says 30 days)- infuriatingly though when you go into 'track my claim' it does not give a tracking number for the courier- which would put my mind at ease. I figure they are shipping direct from China. Are there any mods who are able to advise how, if at all, to obtain the tracking number?

 

If so, please do advise and I'll PM you my number/ email address.

 

Anyone else in a similar situation?

 

Thanks!

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1,342 REPLIES 1,342
ajkwilson
Apprentice
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Galaxy S10 Series
Great news mate ... hearing that is also annoying because mine where validated on the 9th and nothing yet.... you would think Samsung would prioritise people who claimed first....
Colin19
Troubleshooter
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Galaxy S10 Series

@ajkwilson wrote:
Great news mate ... hearing that is also annoying because mine where validated on the 9th and nothing yet.... you would think Samsung would prioritise people who claimed first....

Could be a lucky dip :face-with-tears-of-joy:

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Daveb29
Apprentice
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Galaxy S10 Series

Mine was validated on the 13th still no message about delivery 

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danny3103
Observer
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Galaxy S10 Series

I applied on the 9th and it's just turned to 'Processed' on the claim tracker

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Shelley123
Navigator
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Galaxy S10 Series

My status changed on the tracker, no email yet regarding delivery, my claim was put in on the 8th and validated on the 9th20190326_092635.jpg

 

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Fudgy31
Pathfinder
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Galaxy S10 Series

Screenshot_20190326-110947_Samsung Internet.jpg

 

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RAZ4
Apprentice
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Galaxy S10 Series

Validated on 11th, but still nothing 

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Banksybird
Explorer
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Galaxy S10 Series

Wow! Mine was validated 8 March and ive received zilch info or buds!!

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Banksybird
Explorer
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Galaxy S10 Series
Exactly! I was verified on 8 March and yet I've heard nowt and no buds either! @ajkwildon
ajkwilson
Apprentice
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Galaxy S10 Series

Bit of a joke if I'm honest .... good customer service is looking after customers who buy from you and rewarding the people who act the fastest in this instance ... people who would have claimed on the day of release probably will have to wait 30 days and someone who does it on the last day gets them the next day ... Samsung needs to look at this....