Google Play Games - sync missing

[JmibobP]

Hi Community,

I hope that someone can help me on this issue.

I have recently upgraded from a Samsung Galaxy S8 to a Galaxy S10 but I am having trouble with the Google Play Games sync - on the S8 you could automatically sync the Google Play Games app by; Settings> Accounts and backup> Accounts> *Google account*> Sync account> Play Games Cloud Save. 

However, the "Play Games Cloud Save" is not present in the same place in the S10. Does anyone know if it has been moved somewhere else, as I cannot get my games to automatically sync (i.e. bring my saved game data over to the S10) on my new phone? The games are enabled to be saved through Google Play Games.

Screen shots included.

Thanks.

[TessM]

Hey @JmibobP ,

that is odd as this option appears to be available for the S10 too. What games do you have on your phone? Before trying to sync and save this, have you signed in to these games using your Google Account?

[JmibobP]

Hi @TessM

I have signed into the games using my Google Account in the S8 and S10 but the saved data from the S8 does not appear in the Google Play Games in the S10. I have tried numerous things, such as clearing the cache for the Google Play Games and Google Play Service apps, deleting and reinstalling the relevant games, but nothing seems to work.

It just appears that the "Play Games Cloud Save" is not available on my S10?!

Thanks. 

[CarloL]

Hey @JmibobP!

It may be worth updating the Google Play Games app as well as the Google Play Services. After this, you can also update your phone via: Settings > Software update > Download updates manually and restarting the phone. Can you see it now?

[Menion]

Hi

Have you been able to solve this issue? I have the same problem in Italy with S10+

[Laurettamia]

Hello. I' m italian and have same issue. Play Giochi is missing in synchronization with S10+. I need to disinstall and reinstall a game so I need to sync before!!!

[dsd990]

Has anyone figured out how to fix this?

I just switched from a Google Pixel 3 to a Galaxy S20 and I'm having the exact same problem.

I made sure Google Play Games and Play Services are up-to-date.

I also tried clearing the storage for both apps in settings.

I only have a few days left to send in my Pixel 3 to keep my trade-in credit and I want to be sure my game saves are synced on my new S20 beforehand.

If anyone can offer any insight, I'd really appreciate it.