Hello everybody,
I have had the S10e since March of 2019 and initially, I don't think I had any complaints from others I've spoken to about my call quality on ***their*** end, but most recently I have been plagued by people telling me that they can't hear me, that I sound like Darth Vader or that I'm talking with the phone under water! It's been awful! I've gone through so many troubleshooting tests with AT&T and Samsung that at this point, I feel like I could work for either of those companies as a technician without providing a resume!! I have changed the SIM out at least 3 times, received 2 replacement devices that seem to have the same issue, and have restored the 2 replacement phones I received buy downloading each of the Android updates to the device(s) sequentially, one at a time, which took an entire 9-hour day off from work to complete and still have the same problem with the outbound call quality. The funny thing is that I can take videos with the phone and the audio quality is awesome, but when I make a call, it totally sucks and people say that they can't hear me well, that I am cutting off and the like complaints.
I brought the replacement device into UbreakIfix (which is another off topic story, if you want to know, just message me in some way) to see if they could diagnose the problem. The guy there told me that the motherboard was bad and that they would replace it under warranty, but when they did, the IMEI was coming up as all Zero's...which means that the motherboard would not work. They put the original one back in and I never went back there again. In the process of me dropping the phone off and going back 4 hours later to pick it up after the "repair" was supposed to be completed, the guy there told me that he couldn't find my phone and he didn't know where it is! WTF?! A day later, after reviewing camera footage, they determined that one of their customers "mistakenly took it for their phone". Yeah, right! Sounds to me like they stole it, thinking that someone would not notice.
I'm using another phone right now on AT&T's network and it seems to be making better calls where the person on the other side can hear me, but I don't like the phone and want my S10e to be fixed so I can use it again. I love the form factor and the size and want it back. Currently as of today, Sept. 13, 2023, I am going to an official Samsung Repair facility tomorrow to see if they can evaluate my phone and tell me what's wrong with it, all at my own expense because the 1-year manufacture warranty is expired and I wasn't able to put Samsung Care + on this device because it was already a replacement device for my original Samsung Care + extended protection plan.
But yeah, call quality on this phone seems to suck, but I want to know the reason WHY!! I can't figure this out and am hoping to get some closure, but with the new budget Samsung phone I'm using now, at least I have eliminated the "Network" side of the problem. Now I know it is something to do with the phone itself. Again, what it is will be determined at a later date and I will keep you up to date on this as it unfolds.
Please feel free to reach out to me if there is anything I can do to help you with this issue. Thanks very much!!
