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Original topic:

Galaxy S10 Upgrade Program

(Topic created on: 23-02-2019 05:47 PM)
sammyh25
Navigator
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Galaxy S10 Series

I've had the email prompting me to login to my upgrade program today to select the S10 model i want to go with.  I fully expect this won't go live until after the launch at 7pm UK time tonight.  However the only web address I can find for the upgrade program comes back with invalid loan number and/or surname when I try to login.  I was just trying to get ahead of the game and check all was working before going for the upgrade later tonight.

 

Can anyone advise what the correct link is for the UK Galaxy mobile upgrade program?  Can you also check if you get similar errors when trying to login, or is it just me?

 

Thanks.

345 REPLIES 345
Dazza1976
First Poster
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Galaxy S10 Series

Mine still says already upgraded cannot upgrade??? 

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RichardEdrich
Apprentice
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Galaxy S10 Series
Hi
I have just encountered the same thing - apparently I have already upgraded!?!
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Eric1812
Explorer
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Galaxy S10 Series

I sadly was successful in upgrading to S10 plus via new Credit Broker Klarna via site

However next day Samsung sent me official link with a £50 offer code X free Pods worth £138

Because I used my iniative and went direct before my formsf invitation I been ripped off nearly £200

Some Loyalty Program

Never again Samsung you've lost me.

 

TracyR
Moderator
Moderator
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Galaxy S10 Series

Hey @Eric1812 

 

As long as you've pre-ordered through a participating retailer and meet the eligibility terms then you'll be eligible to claim the free Galaxy Buds, keep in mind that it's a redemption offer and it's not added at checkout. 

 


Say "hello!" and
 
Introduce Yourself, or virtually hangout in the Samsung Lounge

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Remmiz
Journeyman
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Galaxy S10 Series

Has anyone had any word on whether we'll get a refund of the £50 if we put our pre-order through before receiving the email? I've emailed, but no response yet. 

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Zandíí
Explorer
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Galaxy S10 Series

All the responses I've had via Twitter, phone calls and chat have all ended with a 'suck it up' attitude to the £50 off 😕 think this will be my last on the upgrade programme 

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Eric1812
Explorer
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Galaxy S10 Series

I suggest we all cxl the order we made under the right to cxl within period of days X reorder with the voucher code

Samsung really don't care about customers they care about revenue protection.

I've had nil response from Samsung.

The left and right parts of Samsung screwed up what was meant to be a genuine decent discount as turned into a kick in the pants for us keen customers upgrading 24hrs to soon in ignorance of the offer on its way....

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Jamstar94
First Poster
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Galaxy S10 Series

Hi 

Once i log in with my loan details it says its time to upgrade and next step is to choose my device but there is literally nothing else om the page apart from what i mentioned at start of message. Any idea how to get to the actual upgrade page? I tried the link but brings up same message.

 

Thanks

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MB90
First Poster
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Galaxy S10 Series

Has anyone who had an S9 received the £50 discount code or was it just those who had the S9 Plus? Thanks.

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Zandíí
Explorer
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Galaxy S10 Series

@Jamstar94 wrote:

Hi 

Once i log in with my loan details it says its time to upgrade and next step is to choose my device but there is literally nothing else om the page apart from what i mentioned at start of message. Any idea how to get to the actual upgrade page? I tried the link but brings up same message.

 

Thanks


I ended up having to use another browser. Should all be working now

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