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Original topic:

Galaxy S10 Upgrade Program

(Topic created on: 21-02-2019 09:56 PM)
sammyh25
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Galaxy S10 Series

I've had the email prompting me to login to my upgrade program today to select the S10 model i want to go with.  I fully expect this won't go live until after the launch at 7pm UK time tonight.  However the only web address I can find for the upgrade program comes back with invalid loan number and/or surname when I try to login.  I was just trying to get ahead of the game and check all was working before going for the upgrade later tonight.

 

Can anyone advise what the correct link is for the UK Galaxy mobile upgrade program?  Can you also check if you get similar errors when trying to login, or is it just me?

 

Thanks.

345 REPLIES 345
Krilmor
Journeyman
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Galaxy S10 Series

I kind of agree, only other things that would make me doubt are

A samsung shop person on the phone (just a central person im sure) told me its for new people only.

Also... i went through as if to buy it as a new customer and it came up in a tick box to select. Just wondering if it done that when you upgraded? Not done mine yet as not sure

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Astrates
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Galaxy S10 Series

I can only imagine the weight of complaints would likely mean we should end up seeing them for upgrade members too

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Remmiz
Journeyman
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Galaxy S10 Series

@Neilistic wrote:

Why on the right at the end does it say "Upgrade your handset every 24 months"?

Its every 12 rightCapture.JPG


Did you get to the bottom of this please? When I upgraded mine, I didn't notice it, but a friend has had the same as you and I'm a bit concerned!

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stvapuk
Journeyman
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Galaxy S10 Series

the contracts are always 24 months, but after 12 you get a new phone, then send your old phone in and that hopefully depending on lack of damage, pays for the final year, and repeat....

Remmiz
Journeyman
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Galaxy S10 Series

Thank you for replying. This is my third upgrade on the programme, but I don't recall seeing that before. Do we know for definite that we will be able to upgrade again next year? 

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Krilmor
Journeyman
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Galaxy S10 Series

It does say they can cancel the option to upgrade at any time.

Wonder if it says 24 as they cant gurantee 12 anymore

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Astrates
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Galaxy S10 Series
Theyve always had the clause for cancelling at any time so no change there.
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PedroJacinto
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Galaxy S10 Series

just confirmed with Chat. earbuds are only for new cx

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PedroJacinto
First Poster
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Galaxy S10 Series
So whats really the advantage of being an upgrade member?
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Zandíí
Explorer
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Galaxy S10 Series
But we are taking out new contracts so new customer??
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