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Galaxy S10 Upgrade Program

(Topic created on: 21-02-2019 04:34 PM)
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sammyh25
Pioneer
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I've had the email prompting me to login to my upgrade program today to select the S10 model i want to go with.  I fully expect this won't go live until after the launch at 7pm UK time tonight.  However the only web address I can find for the upgrade program comes back with invalid loan number and/or surname when I try to login.  I was just trying to get ahead of the game and check all was working before going for the upgrade later tonight.

 

Can anyone advise what the correct link is for the UK Galaxy mobile upgrade program?  Can you also check if you get similar errors when trying to login, or is it just me?

 

Thanks.

345 REPLIES 345
Cmoore42
Explorer
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I think your right. Maybe we do actually have to open another one a technically the 1st one gets paid off.

 

I just got scared and now im in a whole spot of bother saying ive already upgraded. X

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Lembo
Navigator
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Yes, there's always been a deposit as it's a new credit agreement as it's a new purchase.

 

Sort of wished I didn't buy the IconX (2018) last month now though :winking-face:

 

 

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Cmoore42
Explorer
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Well im stuck now anyway as it says ive alresdy upgraded and wont let me go through it again 

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Fester1
Student
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Itbsays im not due upgrade till april can i do amytjany guys to pay it 

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Cmoore42
Explorer
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Youll have to settle the agreement i think mate
Fester1
Student
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The hoke thing or just till April thanks m8 and how do u do that call close brothwrs

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Cmoore42
Explorer
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I dont know. Maybe just till april or the whole settlement figure. Best call close bro and ask
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abuelbanat
Student
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could someone perhaps point me to where I can find my loan agreement number?

I've looked at the emails received with the S9 purchase (upgrade program) but unable to get any of them to be accepted this time around for the upgrade?

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Ke11
Journeyman
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So managed to order/upgrade but at the end when it showed the order number rit also showed a completely incorrect email address, something like payguest@mail.com

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Astrates
Pioneer
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Do a quick search for Klarna in your inbox, hopefully have a welcome email from January time when they bought out Close Brothers.

At the top of that mail you'll have your loan agreement number.