06-07-2020 10:02 PM in
I am a technophobe I'm having problems with AR emoji camera it takes pictures with my avatar but won't let me view them and I keep getting unsupported file on my screen which wont go for hours please help
07-07-2020 05:25 AM in
Hi @B1tchface1
Unsupported file is shown is because the phone's system is seeing something it can't open etc.
Perhaps try a Google or Forum Search to see if you get any return hits with further help and advice within.
My suggestions are.....
1. Soft reboot by turning the phone Off and On.
2. Delete what you've created and start again.
3. Turn the phone off and then from a set series of button presses go into the phones system files and clear the cache. No info is lost this way.
4. As a very last resort back up and remove any relevant Sd card and factory reset.
I wish you all the best with this situation.
🌈 Stay Safe & Stay Alert. 🌈
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "