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Original topic:

Galaxy S10 incoming calls not waking up my screen

(Topic created on: 18-03-2019 07:53 PM)
ThurmanMerman
Apprentice
Options
Galaxy S10 Series

Hello all, 

 

I'm quite satisfied with the new S10. However I'm running into a problem where my screen doesn't turn on when someone calls me. The ringtone will play, but the screen remains off. I have to turn on my screen (by pressing a button or double tapping the screen) to see who is calling me and to be able to answer the caller. 

This is actually quite annoying, but as of yet I'm unable to find the option to fix this. 

 

Can anyone help me out with this problem?

 

Regards, 

 

Daan

1 Solution


Accepted Solutions
Solution
Starone
Pathfinder
Options
Galaxy S10 Series

I found an option under do not disturb which his full screen notifications which means if dnd is on you don't get the screen showing the call coming inScreenshot_20190701-064105_Settings.jpg

 

View solution in context

12 REPLIES 12
ThurmanMerman
Apprentice
Options
Galaxy S10 Series

Bump for still no solution. 

0 Likes
chainfiree
Navigator
Options
Galaxy S10 Series

Yes I experience the same issue. Also on WhatsApp.

0 Likes
ThurmanMerman
Apprentice
Options
Galaxy S10 Series

Still no solution...

0 Likes
GizmoMKD
Pioneer
Options
Galaxy S10 Series
same on my friend phone ...
0 Likes
Jacki87
First Poster
Options
Galaxy S10 Series

I'm also having this issue. Anyone have any resolutions? Seems so ridiculous to not have any ability to see who is calling without unlocking the phone 

Camman
First Poster
Options
Galaxy S10 Series

Also have te same issue and when going to end calls have to unlock the phone. 

0 Likes
mukesh2
First Poster
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Galaxy S10 Series

same problem with me

 

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Starone
Pathfinder
Options
Galaxy S10 Series

Got the same problem on s10 plus

Solution
Starone
Pathfinder
Options
Galaxy S10 Series

I found an option under do not disturb which his full screen notifications which means if dnd is on you don't get the screen showing the call coming inScreenshot_20190701-064105_Settings.jpg

 

View solution in context