24-05-2020 06:37 PM in
Hi, I got both my son and daughter a Galaxy S10.
My lad brought me his this morning as he noticed a bunch of bright pixels in the bottom left of the screen.
His phone is in a Mous case and still has the Samsung screen protector on with no damage on the screen and certainly nothing near the duff pixels.
He just noticed it at lunch time when he got up.
I guess this is a warranty screen replacement, so will need to be sent off to Samsung?
24-05-2020 07:45 PM in
Can you perform a Hardware Test please and see if the issue persists? Dial *#0*# and select all the colours. Let me know how you get on.
06-06-2020 02:17 PM in
Been working away for a week, I guess I should contact Samsung support and request a B2B repair for this.
The phone hasnt been dropped or got wet he just got up in the morning and there was the bright pixels that dont go away.
14-08-2020 03:28 AM - last edited 14-08-2020 03:29 AM