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Original topic:

Galaxy S10 cameras not working

(Topic created on: 10/04/21 18:52)
xyco
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Galaxy S10 Series

A couple of weeks ago both the cameras of my Galaxy s10 stoped working. When I open the camera app all I see is a black screen with only the shutter button and the one to switch cameras. Same for all apps that use the camera except for Snapchat and Whatsapp where the cameras would sometimes randomly come back to life during a video call. 

Sometimes the camera app would force close with a message "camera failed" or "you can not use more than one application that uses the camera at the same time".

I've tried everything that I found online including a hard reset but no luck so far. 

 

Android  11

One UI 3.1

Exynos

 

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Hello3
Apprentice
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Galaxy S10 Series
Try putting your phone into safe mode by:

1) Turn your phone off
2) Turn your phone on
3) When the Samsung logo appears, hold down the volume down button
4) See if this fixes your camera
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xyco
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Galaxy S10 Series
No luck 😔
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AndrewL
Moderator
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Galaxy S10 Series

@xyco: Sorry to hear that you're having trouble accessing your camera. Can you try heading to Settings > Apps > Camera > Storage > Clear Cache > Clear Data, then restart the phone. Also, open the Galaxy Store > Tap the 3 lines in the top left > Updates, and check for any Camera app updates here. If the issue persists, open the Samsung Members app > Get Help > Interactive Checks > Camera. Does this test return any errors? 


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xyco
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Galaxy S10 Series
No, luck. The members app says to restart the phone and update which I've done, still not working
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