10-04-2019 08:09 PM in
I didnt receive mine!!!
tomorrow will be 31 days and it shows as validated on the site! The last email i got from Samsung was saying:
Thank you for your email
if you ave not revived an updated just let us know.
We can forward it onto the fulfillment team to find out the reasons why.
We will contact you as soon as we have received an update."
It´s just horrible this! i didnt buy the ear buds because i was waiting for these ones...where are they? no one there can tell me where they are! Can i go to a solciitor for that?
11-04-2019 05:23 AM in
I appreciate your wanting the free by promotion Galaxy Buds and as the promotion was very successful I'm thinking they will be trying to send out the Buds as quickly as possible.
People are starting to get them going from posts here and elsewhere and by how many are now being sold on selling sites !!
Solicitor ! You can go to a solicitor for many reasons but that can come hand in hand with solicitor fee's.
As said get in touch with Samsung to ask for an update.
Do you have alternative earphones that came with the phone you can use in the interim
I wish you all the best with this situation.
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "