Galaxy buds proof of preorder

[Lealeaj25]

So i pre ordered the s10 with my upgrade on the 21st of feb. I recieved my phone on the 8th of march managed to claim my buds uploadin a screenshot of my email of confirmation that i upgraded samsung has messaged back sayin this is not valid proof of purchase. So what am i supposed to do as thats all i have to confirm i preordered super frustrated right now

[AdamCollins]

ive submitted the same photo and had no reply as of yet, maybe send email of dispatch on the 7th or the delivery note that came with the phone.

[scotjock81]

I used the order tracking website which I then saved as a pdf, my claim was accepted this morning - put through Friday evening

[Lealeaj25 · Accepted solution]

So i uploaded just the delivery note that came with the phone an just got my message my claim has been validated an will recieve within 30 days. 

[Splatten]

I had to phone Vodafone to get them to fill in an online form to be able to provide me with the details on via email between 24-48 hrs. 🙄

I can't believe we have to prove our preorder ... surely they have that data 

[Lealeaj25]

Try uploading the delivery note that came with the phone thats what i used an they accepted it. 

[Crookse]

Called vodafone and got receipt emailed to me, which shows the item being purchased (s10) along with the pre order email and had no further issues. Claim validated.

[Splatten]

I am still waiting for my receipt to be emailed to me but hopefully today. Where did you upload to?

[Splatten]

My delivery note doesn't have half the information required. Hopefully I will get full receipt today. Thanks

[Crookse]

Uploaded to here

https://20191.samsungpromotions.claims/gb/en/claims/galaxybuds/get-started

after converting to a PDF, using the print to pdf converter built into windows 10.