11-03-2019 11:40 AM in
Galaxy S10 SeriesSo i pre ordered the s10 with my upgrade on the 21st of feb. I recieved my phone on the 8th of march managed to claim my buds uploadin a screenshot of my email of confirmation that i upgraded samsung has messaged back sayin this is not valid proof of purchase. So what am i supposed to do as thats all i have to confirm i preordered super frustrated right now
Solved! Go to Solution.
12-03-2019 10:09 AM in
Galaxy S10 SeriesSo i uploaded just the delivery note that came with the phone an just got my message my claim has been validated an will recieve within 30 days.
11-03-2019 03:34 PM in
Galaxy S10 Seriesive submitted the same photo and had no reply as of yet, maybe send email of dispatch on the 7th or the delivery note that came with the phone.
11-03-2019 08:13 PM in
Galaxy S10 SeriesI used the order tracking website which I then saved as a pdf, my claim was accepted this morning - put through Friday evening
12-03-2019 10:09 AM in
Galaxy S10 SeriesSo i uploaded just the delivery note that came with the phone an just got my message my claim has been validated an will recieve within 30 days.
12-03-2019 10:52 AM in
Galaxy S10 SeriesI had to phone Vodafone to get them to fill in an online form to be able to provide me with the details on via email between 24-48 hrs. 🙄
I can't believe we have to prove our preorder ... surely they have that data
12-03-2019 04:15 PM in
Galaxy S10 SeriesTry uploading the delivery note that came with the phone thats what i used an they accepted it.
13-03-2019 11:25 AM in
Galaxy S10 SeriesCalled vodafone and got receipt emailed to me, which shows the item being purchased (s10) along with the pre order email and had no further issues. Claim validated.
13-03-2019 11:27 AM in
Galaxy S10 SeriesI am still waiting for my receipt to be emailed to me but hopefully today. Where did you upload to?
13-03-2019 11:28 AM in
Galaxy S10 Series13-03-2019 11:36 AM - last edited 13-03-2019 11:37 AM ) in
Galaxy S10 SeriesUploaded to here
https://20191.samsungpromotions.claims/gb/en/claims/galaxybuds/get-started
after converting to a PDF, using the print to pdf converter built into windows 10.