So i pre ordered the s10 with my upgrade on the 21st of feb. I recieved my phone on the 8th of march managed to claim my buds uploadin a screenshot of my email of confirmation that i upgraded samsung has messaged back sayin this is not valid proof of purchase. So what am i supposed to do as thats all i have to confirm i preordered super frustrated right now
Solved! Go to Solution.
So i uploaded just the delivery note that came with the phone an just got my message my claim has been validated an will recieve within 30 days.
I had to phone Vodafone to get them to fill in an online form to be able to provide me with the details on via email between 24-48 hrs. 🙄
I can't believe we have to prove our preorder ... surely they have that data
Called vodafone and got receipt emailed to me, which shows the item being purchased (s10) along with the pre order email and had no further issues. Claim validated.