Galaxy Buds Promotion Claim: FAQ's

[AntS]

Hi all.

Figured that I'd post a pinned thread with answers to some FAQ's for you all rather than post the same stuff in each of the Galaxy Buds Promo/Claim threads. 

“How do I claim?”

We’re happy to announce that you are now able to use the Samsung Members app to claim a pair Galaxy Buds with your pre-ordered Galaxy S10 or S10+. Head to the Explore tab on Samsung Members and you’ll find ‘Benefits’ indexed as a tag underneath your name or at the bottom of this tab.

You can also claim at https://www.samsung.com/uk/galaxys-preorder

“I can’t find the Benefits tab”

On 14^th March 2019, we released an update to Samsung Members, bringing a whole new UI that’s simple and easy to find the content you need. Make sure that you are on the latest version of the app, which will be updated by the Galaxy Store.

The benefits section can be accessed from the ‘Explore’ tab, from the indexed tab under your name or by scrolling to the bottom of the page and tap ‘View more’

“I’ve not received my email confirmation”

It may take up to 7 days for your claim to be reviewed by the promotions team and for your confirmation to be sent to you. They are working hard to get these out as soon as they can.

“My claim was rejected as they did not accept my evidence”

To validate your claim, the promotions need a proof of purchase that includes:

-        Pre-order date

-        Retailer/network it was purchased from

-        Product (name or model number) that was pre-ordered.

You need to get this information back to the team to review as soon as possible, so that they can re-assess the claim. For more details check out the Terms and conditions https://www.samsung.com/uk/galaxys-preorder/terms/

Some examples of proofs of purchases: https://20191.samsungpromotions.claims/gb/en/pages/galaxybuds/pop-examples

“It’s not recognising my postcode”

Please restart your phone, check for software and app updates, and reattempt the claims process. If you are continuing to have issues, try claiming at https://www.samsung.com/uk/galaxys-preorder

“My pre-order has been delayed and I won’t receive my phone until after the claim period for the offer has closed – will I miss out?”

Thanks for your patience while we work closely with partners to get your pre-orders fulfilled. We wouldn’t want you to miss out on this great offer, so will make this available to those of you who have had to wait a little longer for your phones and extend the claims period to 30 days from your delivery.

When you claim, you’ll need to provide proof of:

-        Pre-order date

-        Retailer/network it was purchased from

-        Product (name or model number) that was pre-ordered

-        Delivery date of your device

[James35]

Oh great I can imagine I will get that problem too as I have had every other issue attempting to receive my 'free' earphones, if they get as far as actually sending them that is. I have never experienced anything like this in my life and when it's a company as big as Samsung you wouldn't expect to get such bad service. Although I guess they are so big that they don't care about a few disgruntled customers because they have plenty more. At the start I didn't really care because I wanted the phone and the earphones were just a bonus but then the rigmorol of applying for them and the service and procedure since has made me want them more as a matter of principle than anything else, I probably won't even like or use them now because of all the hassle it took to get them, that is of course if I ever do get them. 

[CynthiaL]

Hang on in there. I despaired of ever getting them too but they eventually arrived after a lot of hassle.

[James35]

Yeah I will just keep on emailing them until I get some. Are they worth the effort it took to get them? Just imagine if they arrived and were faulty Haha

[Fudgy31]

Are you all disgruntled?  Head over to https://www.facebook.com/groups/GalaxyS10Varients/

[Jim19]

I only received mine Friday after getting validated on the 14th of March, 122 days after getting validated, the buds were only manufactured on 16th of June according to the box label, the whole set up was a joke.

[Macca1975]

Mine arrive but the seal was broken.  I asked them to send me new ones with the seal intact and I would hand over the other ones to the courier they said no.  I have to send these back first... not a hope.  I haven't even taken them out of the box.  Will be phoning tomorrow. 

[LauraCow]

I am still waiting for my replacement ones after sending my last ones back in April. Good luck getting them... 

[James35]

Oh no they wont do that it has to be as awkward as possible for you and take a ridiculously long time that's their mission statement.

I find them hard to use the left one keeps beeping in my ear and I cant pause or skip track or anything despite reading up on how to use them but I can't be bothered with them anymore after all the hassle so I'll just leave them in my cupboard forever. But at least I received them in the end!

[LauraCow]

In the end I bought some off amazon for £32. Work brilliantly. Fit comfortably.

[Night-Wolf]

I'm very disappointed that this promotion has come about now as the galaxy S10 pre-orders received free galaxy buds and the customer's that pre-ordered the note 10/10 plus got and still gets nothing free, if that's not giving everyone that purchased early a big kick in the teeth I don't what is.

Shame on you Samsung!