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Go to solution Solved

Full Screen Bug with Samsung Galaxy S10

(Topic created on: 24-04-2020 06:10 PM)
1583 Views
TullyMurphy
Explorer

‎24-04-2020 06:54 AM

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I recently went into landscape mode and noticed that my phone refuses to go full screen. My apps use to go full screen and the only thing blacked out were the camera holes. Now It always shows a black bar where the camera holes are. When I boot up an app it goes full screen for a quick second but then a black bar appears across the right hand side where the camera holes are. Even when i try YouTube in landscape mode this black bar is on the right side!

 

All my apps use to fill the entire screen but now my phone doesn't use the space under the camera holes! I'm not sure what happened, please help me.

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35 REPLIES 35
Anonymous User
Not applicable

‎24-04-2020 05:24 PM

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In response to TullyMurphy

Nothing:winking-face:

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TullyMurphy
Explorer

‎24-04-2020 05:32 PM

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In response to Anonymous User

I just recently bought this phone and i was looking up my problem online. Some people were having an issue back in 2019 about an update messing with full screen apps. I'm still getting updates for my phone now and then, so maybe an older update seems to be a issue?

 

I'm going to keep you posted because i have this beautiful 6.4 inch 4k screen yet some apps aren't working properly...so frustrating!

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Anonymous User
Not applicable

‎24-04-2020 05:36 PM

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In response to TullyMurphy

Yeah.. i would try a reset.

By the way the screen is 2k:winking-face:

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TullyMurphy
Explorer

‎24-04-2020 05:37 PM

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In response to Anonymous User

Reset my camera settings? Or my whole phone?

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Anonymous User
Not applicable

‎24-04-2020 05:45 PM

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In response to TullyMurphy

The whole phone. But you have to back up your data otherwide it will be lost

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TullyMurphy
Explorer

‎24-04-2020 05:49 PM

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In response to Anonymous User

I tried looking up more information, do you know of any other customers with this problem? Maybe not exactly the same but apps not appearing full screen when they should?

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Anonymous User
Not applicable

‎24-04-2020 05:54 PM

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In response to TullyMurphy

Personally you are the first one i encountered with this problem

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TullyMurphy
Explorer

‎24-04-2020 06:07 PM

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In response to Anonymous User

This screenshot taken AFTER I switched the app to full screen modeThis screenshot taken AFTER I switched the app to full screen mode

This screenshot taken BEFORE I switched app to full screenThis screenshot taken BEFORE I switched app to full screen

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TullyMurphy
Explorer

‎24-04-2020 06:10 PM - last edited ‎24-04-2020 06:13 PM

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In response to TullyMurphy

I attached these 2 pictures, showing that when i switch to full screen mode my app is still not using all of the screen. The first picture is AFTER i switched the app to full screen mode and the second picture is BEFORE i switched the app to full screen mode.

Notice how even in full screen mode(1st picture) the app is showing a plain white bar instead of black bar, not using the full screen.

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Anonymous User
Not applicable

‎24-04-2020 06:19 PM

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In response to TullyMurphy

Yeah quite strange

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