09-03-2019 10:13 AM in
Received my galaxy s10 yesterday. I innocently thought that they might actually do the sensible thing and post the buds with the actual phone but, of course, no !
I have been to various "support " pages, filled out various online forms which then come back with error messages.
"Solutions " given on this community don't work either. I have sent feedback which has got no reply.
This "pre-order offer" is a ball of ***** .They are making it as hard as humanely possible for their customers/victims to actually avail of this offer !!
13-03-2019 11:14 PM - last edited 13-03-2019 11:32 PM
Using the Samsung Members app on your new S10 or S10+
Go to the benefits section at the top (above Hello 'your name')
claim your buds
Take a screenshot of your IMEI number on your phone, add this when told.
Save your preorder email as PDF, add this when told
Enter your postal address.
I had to wait two days for the email saying I was approved and now just waiting for the buds.
So simple. Thanks Samsung x
14-03-2019 06:53 AM in
14-03-2019 07:58 AM in
If you did an upgrade then I have no idea where you would get your preorder info, either your network provider or Samsung account.
When you order it from Amazon you get an email regarding your purchase.
16-04-2019 02:33 PM in
It's DISGUSTING!!!!!!!!!!!!!!!!!!!!!!!!!!! I am now 35 days after my free samsung earbuds were vaildated and I have been lied to over and over again. Still no tracking number or any sign of when they are being sent..what do I do now...so angry i'LL NEVER TRUST ANOTHER sAMSUNG OFFER !!