Free buds promotion farce

[Maixo]

Received my galaxy s10 yesterday. I innocently thought that they might actually do the sensible thing and post the buds with the actual phone but, of course, no  !

I have been to various "support " pages, filled out various online forms which then come back with error messages. 

"Solutions " given on this community don't work either. I have sent feedback which has got no reply. 

This "pre-order offer" is a ball of *****  .They are making it as hard as humanely possible for their customers/victims to actually avail of this offer  !!

[Ben590]

I agree it's been a complete and untter joke ring up Samsung UK and speak to them that's what I done.

[Portems]

Using the Samsung Members app on your new S10 or S10+

Go to the benefits section at the top (above Hello 'your name')

claim your buds

Take a screenshot of your IMEI number on your phone, add this when told.

Save your preorder email as PDF, add this when told

Enter your postal address.

Submit order.
Done.

I had to wait two days for the email saying I was approved and now just waiting for the buds.

So simple. Thanks Samsung x

[Hackett]

When did you pre order your phone. I did mine on the 21st Feb and mine has been validated and will receive them in thirty days.

[Chrismartin1992]

I think the reason for the way they've set it up is to avoid loading all the retailers like O2, EE etc with thousands and thousands of these earphones.

You must be doing something wrong the claim process took me about 5 minutes?

[Ben590]

Simple for you maybe but not hundreds of others. I myself never even got an email about upgrade all I had was the delivery note.

[Portems]

If you did an upgrade then I have no idea where you would get your preorder info, either your network provider or Samsung account. 

When you order it from Amazon you get an email regarding your purchase. 

[Chrismartin1992]

I pre ordered it through O2 network and was given a receipt. Where ever you upgraded from the network will be able to send you something to confirm your preorder!

[Ben590]

I pre ordered mine over the phone with EE I've sorted mine now but it wasn't as easy as it could have been.

[Kay44je]

It's DISGUSTING!!!!!!!!!!!!!!!!!!!!!!!!!!! I am now 35 days after my free samsung earbuds were vaildated and I have been lied to over and over again. Still no tracking number or any sign of when they are being sent..what do I do now...so angry i'LL NEVER TRUST ANOTHER sAMSUNG OFFER !!