15-01-2021 10:58 AM
I want to trade in my Samsung Galaxy S10 for an S21 and am unsure whether to choose "good condition" or not. There are some scratches on the back of the phone in the top corner but not on the screen. Rest of the phone is in very good condition and works very well.
Please can someone advise? I don't want to go through with the transaction if they are going to say it's not good condition and charge me full price for the S21...
Thanks,
John
15-01-2021 11:11 AM
15-01-2021 04:28 PM
15-01-2021 05:01 PM
Hey @jayrdi ,
as @APARMAR stated wear and tear will be accepted. If you'd like you can check what are the minimum requirements that the devices must meet at page 4 on the Trade-in terms and conditions, found here: https://images.samsung.com/is/content/samsung/p5/uk/trade-in-terms/SAMSUNG-MOBILE-TRADE-IN-PROGRAMME...
15-01-2021 05:36 PM
Yeah sorry, I wrote "scratches" when I actually meant "cracks". So there are some small cracks on the back in the corner, not on the screen or camera. I thought originally that this would mean it was "good condition" but now I'm not so sure...
Problem is that "good condition" gets you £300 off the price of the S21, whereas "bad condition" gets you £205 off. I signed up for the Klarna payment plan where you pay off the price at 0% over 24 months at ~£18/month. This was based on the £300 discount though... I don't know how that works if they decide it's actually a £205 discount. Probably too difficult to know and I'll just have to wait and see. I assume it will just mean I pay £22/month instead.
Thanks for your help
22-09-2022 06:59 AM