I contacted support and spoke with someone that wasn't very knowledgeable about much, with an extremely poor grasp of the English language in the UK/Ireland support center.
They actually will do repairs, however she stated it may void the warranty. This entire thing of they can't do repairs is ridiculous as what if I needed my screen replaced? It's the same phone, same glass, same everything. So if someone is in London, Dublin, New York City where there are Samsung repair stores and they drop their phone and it needs the glass replaced they won't repair it because they're not in their home country.... That makes absolutely no sense whatsoever in any sense. In particular since you will be paying out of pocket for it. To say nothing of the fact they tout right on their own website, they will do repairs out of warranty for any device.
She tried at first to tell me, they couldn't do it because they wouldn't have access to the phone, which is wrong. Then she said it was region/carrier locked, which it is not. Then it was that it would void the warranty. You mean the warranty Samsung isn't honoring anyway because i bought it from an another region? That warranty? Most companies stand behind their products no matter where in the world you buy them, clearly Samsung isn't one of them.
I'm not asking for anything be done for free, but I'm willing to pay for it. It's my device that I bought outright not asking for it to be covered under any warranty. I could load the firmware myself using Odin, but I prefer to have a professional do it, over doing it myself.
