Hi,
Since last month I have been having issues with the fingerprint sensor on my Galaxy S10 phone. It will no longer read any scans, constantly gives an error of "make sure your finger covers the entire sensor" and then on the odd occasion it does sort of read I get the "press harder" error. Very, very rarely, I get "No Match", so I know the reader does work, sort of.
I have tried to remove prints and readd them, but these errors also come up in the add fingerprint section, so I cannot add new fingerprints.
I have tried different fingers, made sure hands are clean, dry, etc.
I do not use a screen protector, so that is not part of the issue. I have also tried the more sensitive screen option in the settings.
I have tried clearing the cache as recommended by Samsung. Nothing seems to work.
I'm wondering if this can be caused by a software update, like the monthly security patches, etc. Or do I have a sensor that is now beginning to fail?
Any help would be appreciated.
Thanks