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Fingerprint sensor occasionally disappearing

(Topic created on: 17-03-2020 03:10 PM)
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PP23
Journeyman
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Hello,

 

Device is S10 with Android 10, latest updates (March 1st 2020)

 

I have persistant issue with fingerprint reader. It occasionally dissapears from the lock screen without any action by me.

For example:
-I unlock it with my fingerprint as usual

-I lock device with power button

-I tap on screen to wake it up after few minutes, NO FINGERPRINT SCANNER SHOWN,

-I then unlock it with password

-I then lock device with power button

-now fingerprint is shown again!!

 

Note: I didint failed to unlock device even once before this, I have not added any BT device to unlock it with, this happens on random intervals inside/outside home. Happened also with Android 9. 

 

Bug or security feature, it is quite annoying.

 

Does anyine has explanation for this?

Thanks

 

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12 REPLIES 12
Rick51
First Poster
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The same thing began happening with my A20 two days after it arrived.  Frustrated, I got on the phone with Samsung's tech support who diagnosed it remotely.  It still doesn't work!

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Members_JG3Hmab
Student
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S21 ultra One UI 4.1

Same here, its annoying AF.

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Nikhil121
First Poster
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Heyy ehidaimen. I am currently facing the same issue. Have you found the fix for it?