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Original topic:

Failure to exit ultra power saving mode

(Topic created on: 19-11-2019 12:40 PM)
MrStumbo
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Galaxy S10 Series

When I recently turned on ultra power saving (UPS) mode, my s10 suddenly rebooted. When the reboot was completed, the appeared to be out of the ultra saving mode but the software restrictions of the UPS mode. Meaning most apps are disabled, camera is disabled and the bare minimum of features are available. 

 

I've performed a settings reset with no success and there's no option for re enabling apps. I cannot access the power mode options from the notification panel. I also have no access to device care in settings. 

 

Is there anything I can do without having to go through a factory default reset? PLEASE HELP

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3 REPLIES 3
TessM
Moderator
Moderator
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Galaxy S10 Series

Hi @MrStumbo ,

 

that is not looking right to me. Have you tried to run the phone in Safe mode to see if you can access to this? 

Please follow these steps to put your device into Safe mode: Turn off your device > Power on your device normally > As soon as you see the Samsung logo, hold the volume down key > Keep hold of the volume down key until you’re onto the home screen > Safe mode will be indicated in the bottom left corner in a small black bar.

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WidowCat03
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Galaxy S10 Series

Hi TessM, 

 Thanks for giving the answer but I just have a question 

I've done doing the thing you've said but when i rebooted it because of the safe mode, when the it opened the the screen has been change into normal but after few seconds the screen is back again to color grey and the apps wont run,

TessM, do you think its now a technical problem or it can still have a solution?

 

Future Thank

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ibrahim2146
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Galaxy S10 Series

hello 

I have a galaxy s10+ and the problem occurred when I was ultra power saving and ran out of charge and the phone got stuck on ultra power saving mode so to fix it I put my phone in safe mode and got out of safe mode which did not resolve the issue but after that, I kept switching on and off the power saving option and it got me out of ultra saving and the functions came back and no data was lost so I do not know if I was lucky but that's what worked for me I hope this helpful for someone. 

date:2/24/2022

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