Error when claiming free ear buds

[Paul_r1]

Hi,

When I claimed my free ear buds, the website came up with an error, so i clicked the back button and it then said the application had been sucesfull and an email would be sent.

I did not get an email and I didn't copy the tracking number.   How do I find out my tracking number to see that it all worked.

I tried the process again bit it said the buds had already been claimed for my emei. 

Cheers,

Paul.

[DK15]

I'm in the same position, did you get any resolution?

[Paul_r1]

Not yet.

I've emailed Samsung, so will post back here when I get a response.

Paul.

[DK15]

Great  Thanks. If I hear anything I'll post also 

[DK15]

I've just recieved an email and text, which confirms my claim submission and includes my claim number. The tracking also works and shows claim recieved.
Should get an acceptance within 7 days.

Good luck with yours.

[LfcLad]

Yeah give it time, I got my email about 15hrs later. Therrs alot going on and alot for it to process, need to be patient.

If it says it confirmed, then it is. The email will either be a few minutes or a good few hours. 

[AndrewL · Accepted solution]

It may take up to 7 days for your claim to be reviewed by the promotions team and for your confirmation to be sent to you. They are working hard to get these out as soon as they can.

[Viv22]

I am the same 🤬🤬 can I ask which Email you used
Viv