Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 
Go to solution Solved

Original topic:

Error when claiming free ear buds

(Topic created on: 09/03/19 11:24)
Paul_r1
Apprentice
Options
Galaxy S10 Series

Hi,

 

When I claimed my free ear buds, the website came up with an error, so i clicked the back button and it then said the application had been sucesfull and an email would be sent.

 

I did not get an email and I didn't copy the tracking number.   How do I find out my tracking number to see that it all worked.

 

I tried the process again bit it said the buds had already been claimed for my emei. 

 

Cheers,

 

Paul.

0 Likes
Reply
1 ACCEPTED SOLUTION
Solution
AndrewL
Moderator
Moderator
Options
Galaxy S10 Series
It may take up to 7 days for your claim to be reviewed by the promotions team and for your confirmation to be sent to you. They are working hard to get these out as soon as they can.

View solution in context

0 Likes
Reply
7 REPLIES 7
DK15
First Poster
Options
Galaxy S10 Series

I'm in the same position, did you get any resolution?

0 Likes
Reply
Paul_r1
Apprentice
Options
Galaxy S10 Series
Not yet.

I've emailed Samsung, so will post back here when I get a response.

Paul.
0 Likes
Reply
DK15
First Poster
Options
Galaxy S10 Series

Great  Thanks. If I hear anything I'll post also 

0 Likes
Reply
DK15
First Poster
Options
Galaxy S10 Series
I've just recieved an email and text, which confirms my claim submission and includes my claim number. The tracking also works and shows claim recieved.
Should get an acceptance within 7 days.

Good luck with yours.
0 Likes
Reply
LfcLad
Explorer
Options
Galaxy S10 Series

Yeah give it time, I got my email about 15hrs later. Therrs alot going on and alot for it to process, need to be patient.

 

If it says it confirmed, then it is. The email will either be a few minutes or a good few hours. 

0 Likes
Reply
Solution
AndrewL
Moderator
Moderator
Options
Galaxy S10 Series
It may take up to 7 days for your claim to be reviewed by the promotions team and for your confirmation to be sent to you. They are working hard to get these out as soon as they can.

View solution in context

0 Likes
Reply
Viv22
First Poster
Options
Galaxy S10 Series
I am the same 🤬🤬 can I ask which Email you used
Viv
0 Likes
Reply