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Original topic:

Error message on smartswitch

(Topic created on: 20-01-2022 03:32 PM)
JoPotato
Explorer
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Galaxy S10 Series

Screenshot_20220120-233400_Gallery.jpg

Hi there guys! I get this error message that is prohibiting me from updating my firmware. I tried uninstalling and reinstalling Smartswitch, and also removed any residual data. It keeps giving me this error and I don't know what to try anymore. 

 

Any suggestions?

5 REPLIES 5
ForKinCrazy
Explorer
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Galaxy S10 Series
Just an idea... Does your PC have adequate available drive space to unpack and install the program? Same for the phone that you are transferring the program to?
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Pugs1957
Samsung Maker ★
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Galaxy S10 Series

Have you used Smart Switch successfuly before. I think your .NET framework needs updating/installing (on your PC)

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JoPotato
Explorer
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Galaxy S10 Series

Hi! Yes I have more than 15gb available on my phone and over 30gb available on my PC. Also thought the storage might have been the problem but it also didn't change anything.. 🤓

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JoPotato
Explorer
Options
Galaxy S10 Series

Yes I have used it before, I've done 4 updates previously. My PC turned off halfway during a previous download, and after that it kept giving me this message. So I wasn't sure if it's old files somewhere, and I cleared everything and installed again, but still no success.

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Pugs1957
Samsung Maker ★
Options
Galaxy S10 Series
Hi, there is probably a partially downloaded file somewhere. Windows 10: C:\Users\[username]\Documents\Samsung\SmartSwitch
See if you can clear all files.
If you can't find it, create a new folder so you are not using the default location.
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