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Error message on smartswitch

(Topic created on: 20-01-2022 03:32 PM)
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JoPotato
Explorer
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Screenshot_20220120-233400_Gallery.jpg

Hi there guys! I get this error message that is prohibiting me from updating my firmware. I tried uninstalling and reinstalling Smartswitch, and also removed any residual data. It keeps giving me this error and I don't know what to try anymore. 

 

Any suggestions?

5 REPLIES 5
ForKinCrazy
Explorer
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Just an idea... Does your PC have adequate available drive space to unpack and install the program? Same for the phone that you are transferring the program to?
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Pugs1957
Samsung Members Star ★
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Have you used Smart Switch successfuly before. I think your .NET framework needs updating/installing (on your PC)

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JoPotato
Explorer
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Hi! Yes I have more than 15gb available on my phone and over 30gb available on my PC. Also thought the storage might have been the problem but it also didn't change anything.. 🤓

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JoPotato
Explorer
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Yes I have used it before, I've done 4 updates previously. My PC turned off halfway during a previous download, and after that it kept giving me this message. So I wasn't sure if it's old files somewhere, and I cleared everything and installed again, but still no success.

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Pugs1957
Samsung Members Star ★
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Hi, there is probably a partially downloaded file somewhere. Windows 10: C:\Users\[username]\Documents\Samsung\SmartSwitch
See if you can clear all files.
If you can't find it, create a new folder so you are not using the default location.
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