30-06-2019 09:22 PM in
I recently purchased an S10 plus from the Samsung Experience Store and have found that the phone has some limitations. The quick button for mobile data is disabled even though I purchased the phone from a Samsung Experience Store and not from a provider. I have entered *#1234# to get the model in Hope's that someone can help me resolve the issue.
01-07-2019 05:15 AM in
My Samsung Note 9 is direct from the Samsung Experience Store and it is on mine.
I'm in the UK.
If you press the 3 little dots in the top Rh corner and choose button order is there perhaps the mobile data toggle in the drag to place area.
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
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01-07-2019 10:33 AM in
Thanks for the reply! I tried that previously with no avail.
After some additional research, I learned that even with a stock, OEM phone; it is dependent on your SIM card provider. What that means is that if your provider has settings that will limit or restrict your phone; your phone will be limited. This can then be removed once your reformat the device and put a SIM card of a carrier that does not limit phones which is usually based on country too.
23-12-2019 04:48 AM in
This problem is common with Samsung devices I do not know the exact weather there is a relationship with Sim card and the mobile data switch. Why I'm telling this is I previously own a Samsung J7 pro haven't such an issue. And then I temporally switched to a Samsung note 5 and used the same sim card with the J7 Pro, But unlike in J7, here wasn't a mobile data icon. And also this problem doesn't seem to appear with any other brand.
And I was also able to solve this problem with a workaround with ADB(Android Debug Bridge). Use this guide to restore your Mobile Data Icon.
If you are not familiar with tools like ADB and not comfortable with such a workaround, you can use an app like Mobile Data Switch as an alternative to the mobile data icon.