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Original topic:

Ear Buds Claim Rejected !

(Topic created on: 09-03-2019 03:53 PM)
Spirit979
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Galaxy S10 Series

Managed to get my claim done last night, and luckily took a screenshot of the claim ID number. Did not receive the confirmation email until a couple of hours ago, but was tracking the claim through their link and it says my claim has been rejected as it did not meet the T&Cs. It also says I will get an email explaining why, but not had this yet. 

 

Has anyone else been rejected ? I ordered the phone direct from Samsung on the 22nd Feb, uploaded a screenshot of the order etc, and of course the order number etc proves it was from them. What possible reason could they have to reject it ? 

 

I gave up waiting on hold after an hour and webchat isn't working. 

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80 REPLIES 80
Tasha77
First Poster
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Galaxy S10 Series
Has anyone had trouble entering the order number that's on the delivery form I received with my phone. When I type in the letters and numbers it keeps deleting certain numbers when I've typed them. I can't find another order number and I'm stuck. Any help would be great. 😊
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