Managed to get my claim done last night, and luckily took a screenshot of the claim ID number. Did not receive the confirmation email until a couple of hours ago, but was tracking the claim through their link and it says my claim has been rejected as it did not meet the T&Cs. It also says I will get an email explaining why, but not had this yet.
Has anyone else been rejected ? I ordered the phone direct from Samsung on the 22nd Feb, uploaded a screenshot of the order etc, and of course the order number etc proves it was from them. What possible reason could they have to reject it ?
I gave up waiting on hold after an hour and webchat isn't working.
I claimed mine roughly on the 5th of April. Still haven't arrived but the website says they will arrive in 30 days. Not sure they're going to come. Anybody else had this issue?
I've also just gotten rejected claiming I didn't preorder within the dates but I preorder on 2/27 and my screenshot clearly shows the order date and pick up date. This is frustrating and starting to feel like a RIP off
I got rejected 3 times 3 devices and the scamming nature of the promo deparments nature is more machine than a human interaction.
My claim validated and I wanted to check the status and I found out that it never went through despite having gotten a text message no email or nothing