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Original topic:

Ear Buds Claim Rejected !

(Topic created on: 09-03-2019 02:53 PM)
Spirit979
Navigator
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Galaxy S10 Series

Managed to get my claim done last night, and luckily took a screenshot of the claim ID number. Did not receive the confirmation email until a couple of hours ago, but was tracking the claim through their link and it says my claim has been rejected as it did not meet the T&Cs. It also says I will get an email explaining why, but not had this yet. 

 

Has anyone else been rejected ? I ordered the phone direct from Samsung on the 22nd Feb, uploaded a screenshot of the order etc, and of course the order number etc proves it was from them. What possible reason could they have to reject it ? 

 

I gave up waiting on hold after an hour and webchat isn't working. 

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80 REPLIES 80
Uneasy
Explorer
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Galaxy S10 Series

I think it will be all fine. It was all just a little hiccup 

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Hackett
Voyager
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Galaxy S10 Series

Last Friday about 10pm and it says validated but no email yet

Spirit979
Navigator
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Galaxy S10 Series

Hopefully will hear something tomorrow. 

 

Just had a horrible thought.......with the chaos of the buds, I hate to imagine what's gonna happen when all the trade ins hit and they start reducing the offers ! 

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adocorp
First Poster
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Galaxy S10 Series

I pre-ordered through Best buys and got the claim reject notification two days ago.. now I am waiting in queue to chat with samsung support.

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alal
Navigator
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Galaxy S10 Series

Pre-order my S10+ on the 7th Mar and have no option on Members app to do a claim. My phone is due to ship on the 21st Mar.

Is that the reason why I can't claim? Do I need to do the claim on the S10+ members app?

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Uneasy
Explorer
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Galaxy S10 Series
Try here
https://20191.samsungpromotions.claims/galaxybuds

That's the link you get from app
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alal
Navigator
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Galaxy S10 Series

Just have an email with an order number. No IMEI information... so, can't claim yet 😞

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Uneasy
Explorer
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Galaxy S10 Series
Yeah you need that. Will get imei when it's sent.
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Richmar83
Pathfinder
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Galaxy S10 Series

Claim cannot be made until you have the device as it requires IMEI details of the handset. Like you, I'm waiting for my pre-order being sent on the 21st (but hoping that they take pity on us and ship earlier).

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Metallec
First Poster
Options
Galaxy S10 Series

@alal wrote:

Pre-order my S10+ on the 7th Mar and have no option on Members app to do a claim. My phone is due to ship on the 21st Mar.

Is that the reason why I can't claim? Do I need to do the claim on the S10+ members app?



Yes, I tried on my S6 + and the claim won't show up.

You need the s10/+ to get the message

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