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Original topic:

Ear Buds Claim Rejected !

(Topic created on: 12-03-2019 08:27 AM)
Spirit979
Navigator
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Galaxy S10 Series

Managed to get my claim done last night, and luckily took a screenshot of the claim ID number. Did not receive the confirmation email until a couple of hours ago, but was tracking the claim through their link and it says my claim has been rejected as it did not meet the T&Cs. It also says I will get an email explaining why, but not had this yet. 

 

Has anyone else been rejected ? I ordered the phone direct from Samsung on the 22nd Feb, uploaded a screenshot of the order etc, and of course the order number etc proves it was from them. What possible reason could they have to reject it ? 

 

I gave up waiting on hold after an hour and webchat isn't working. 

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80 REPLIES 80
Hackett
Voyager
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Galaxy S10 Series
I don't think you will as pre order was as soon as it was ready to order which was on the 21st fed I think. So 7th of March when they were in stock.
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Richmar83
Navigator
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Galaxy S10 Series

Pre-ordered at end of Feb through Employee portal (after my first order failed...thanks Samsung!). Showed delivery 14th then revised to 21st, so hoping maybe in between.

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Metallec
First Poster
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Galaxy S10 Series

when you're claim gets rejected, will you recieve an email or something?

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Hackett
Voyager
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Galaxy S10 Series
I've had no email and mine has been validated
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Metallec
First Poster
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Galaxy S10 Series
I haven't received an email yet, only an confirmation that my claim has been received.
do i have to whait now?
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Hackett
Voyager
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Galaxy S10 Series

You can track your claim . Mine said validated but still no email 

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Lealeaj25
Journeyman
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Galaxy S10 Series

So what actually happens if ur claim is rejected can u claim again 

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AntS
Moderator
Moderator
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Galaxy S10 Series

Hi all.

 

Just some info on what the Galaxy Buds  Promo team are looking for in terms of proof:

 

  • Pre order date
  • Retailer/Network it was purchased from
  • Product (name/model number) that was pre ordered

 

It can then take up to  7 days for the Promo team  to review the claim and inform you of the outcome.

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Queng
First Poster
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Galaxy S10 Series

Claimed mine and although I did not receive a confirmation email until days later, I received a message saying it had been validated and I will receive my buds within 30 days and will receive an email with more information but have not received the email yet  

Colin19
Troubleshooter
Options
Galaxy S10 Series

@Lealeaj25 wrote:

So what actually happens if ur claim is rejected can u claim again 


They will send an Email letting you know what you must upload, you have seven days from that email to upload documents that are requierd or your claim dies.

 

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