Managed to get my claim done last night, and luckily took a screenshot of the claim ID number. Did not receive the confirmation email until a couple of hours ago, but was tracking the claim through their link and it says my claim has been rejected as it did not meet the T&Cs. It also says I will get an email explaining why, but not had this yet.
Has anyone else been rejected ? I ordered the phone direct from Samsung on the 22nd Feb, uploaded a screenshot of the order etc, and of course the order number etc proves it was from them. What possible reason could they have to reject it ?
I gave up waiting on hold after an hour and webchat isn't working.
Pre-ordered at end of Feb through Employee portal (after my first order failed...thanks Samsung!). Showed delivery 14th then revised to 21st, so hoping maybe in between.
Just some info on what the Galaxy Buds Promo team are looking for in terms of proof:
It can then take up to 7 days for the Promo team to review the claim and inform you of the outcome.
Claimed mine and although I did not receive a confirmation email until days later, I received a message saying it had been validated and I will receive my buds within 30 days and will receive an email with more information but have not received the email yet
So what actually happens if ur claim is rejected can u claim again
They will send an Email letting you know what you must upload, you have seven days from that email to upload documents that are requierd or your claim dies.