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Original topic:

Ear Buds Claim Rejected !

(Topic created on: 09-03-2019 03:08 PM)
Spirit979
Navigator
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Galaxy S10 Series

Managed to get my claim done last night, and luckily took a screenshot of the claim ID number. Did not receive the confirmation email until a couple of hours ago, but was tracking the claim through their link and it says my claim has been rejected as it did not meet the T&Cs. It also says I will get an email explaining why, but not had this yet. 

 

Has anyone else been rejected ? I ordered the phone direct from Samsung on the 22nd Feb, uploaded a screenshot of the order etc, and of course the order number etc proves it was from them. What possible reason could they have to reject it ? 

 

I gave up waiting on hold after an hour and webchat isn't working. 

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80 REPLIES 80
RosieKK
First Poster
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Galaxy S10 Series

I can't even get the link to claim mine. 

Spirit979
Navigator
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Galaxy S10 Series

It gets even more weird. Just got in from work and decided to check the tracker as I have still not had an email about my rejection and the status has now been changed to Claim Received. 

 

Think I'm not going to stress over this until i get the next email or text. 

Jamsterdm
Voyager
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Galaxy S10 Series

What's the link to track progress? 

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Spirit979
Navigator
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Galaxy S10 Series
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Jamsterdm
Voyager
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Galaxy S10 Series

Thanks 

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Uneasy
Explorer
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Galaxy S10 Series

Don't worry, I checked my claim yesterday saying proccesed and that I will get email or product via mail, and now it says claim not found 

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RonnieAdore
First Poster
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Galaxy S10 Series

I've also just gotten rejected claiming I didn't preorder within the dates but I preorder on 2/27 and my screenshot clearly shows the order date and pick up date. This is frustrating and starting to feel like a RIP off

Hackett
Voyager
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Galaxy S10 Series
Just chucked mine and it said validated and will receive them in 30 days.
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Uneasy
Explorer
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Galaxy S10 Series

Mine shows processed again  but no email yet 

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