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Original topic:

Ear buds claim not working

(Topic created on: 08/03/19 15:23)
Jude23
New Member
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Galaxy S10 Series

Is anyone else have trouble accessing the benefit to claim their ear buds. When I click on claim your ear buds it takes me to a blank screen. Also live chart is not available for this. Really annoyed and get get talking to someone 

137 REPLIES 137
Kouki
Apprentice
Options
Galaxy S10 Series

But they still give the option to buy it but not claim it

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Kouki
Apprentice
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Galaxy S10 Series

Thats all what am gettingThats all what am getting

 

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Kouki
Apprentice
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Galaxy S10 Series

:fisted-hand:

Thats all what am gettingThats all what am getting

 

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Archie78
Explorer
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Galaxy S10 Series

Response received from Samsung after I emailed the promotion 

 

Good Afternoon,

Thank you for your email.

Apologies for the difficulty you are facing in trying to access the claim form.

This is an issue we are aware of and Samsung technical team are working hard to resolve it as soon as possible.

We appreciate your patience whilst we work to rectify the issue.

If you have any further queries, please do not hesitate to contact us.

Kind Regards,

Ellen @ Samsung Promotional Support Team

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Vicstar
Observer
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Galaxy S10 Series

I've been trying since 11am and still just a blank screen 😣😣

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Vicstar
Observer
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Galaxy S10 Series
Same here
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Mace1953
New Member
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Galaxy S10 Series

Same here for over 3 hours now, not impressed 

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AceS10
First Poster
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Galaxy S10 Series

It is a known issue apparently. Not to panic, we have until April to put through the Claim.

 

Don't let this ruin you from enjouing your new Phone. I am Loving my S10+ 😊

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Tuffty
First Poster
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Galaxy S10 Series

Offer has been removed from the site now

Muty
First Poster
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Galaxy S10 Series

And me same like you

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