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Original topic:

Ear buds claim not working

(Topic created on: 09/03/19 00:07)
Jude23
New Member
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Galaxy S10 Series

Is anyone else have trouble accessing the benefit to claim their ear buds. When I click on claim your ear buds it takes me to a blank screen. Also live chart is not available for this. Really annoyed and get get talking to someone 

137 REPLIES 137
Chrisballinger
Explorer
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Galaxy S10 Series

If it crashes and says down for maintenance just pull the screen down to refresh it, should take you back to the same page, mine actually refreshed with the info sucsessfully submitted 

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baron9350
First Poster
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Galaxy S10 Series
I think i may have got it working, i have not received an email yet saying it was accepted.
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Finzoi
Observer
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Galaxy S10 Series

I'm having an issue where on step 4 of the claim it can't find my post code saying its 'invalid' anyone else having this problem?

K82
First Poster
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Galaxy S10 Series

I'm having postcode not valid issue too

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davidpox
Observer
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Galaxy S10 Series

Yep, also invalid postcode here 

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SpikeTM
Apprentice
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Galaxy S10 Series

Yeah same postcode issue:serious-face-with-symbols-covering-mouth:

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Waffles
First Poster
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Galaxy S10 Series

I'm having the postcode not valid notification too. Tried manually entering my address and putting my postcode in last (without clicking "find address") and all I keep getting is "Something went wrong. Try again in a few minutes.

 

Getting a tad frustrating now.

engineer_tom
Observer
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Galaxy S10 Series

Yeah same postcode invalid issue here

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ScottishBru
Observer
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Galaxy S10 Series

Invalid post code issue too.

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Finzoi
Observer
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Galaxy S10 Series

Just rang support said that it's in high demand and there are some issues but have until the 8th of April to claim probably best to just try later 

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