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Original topic:

Ear buds claim not working

(Topic created on: 08-03-2019 09:02 PM)
Jude23
First Poster
Options
Galaxy S10 Series

Is anyone else have trouble accessing the benefit to claim their ear buds. When I click on claim your ear buds it takes me to a blank screen. Also live chart is not available for this. Really annoyed and get get talking to someone 

137 REPLIES 137
MathersM
Explorer
Options
Galaxy S10 Series

It was working and now it is down for maintenance. It will work guys just be patient. Their servers are probably getting hammered with people trying to claim .

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Ben590
First Poster
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Galaxy S10 Series

I gave up waiting after 40 mins

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Fieldie99
Explorer
Options
Galaxy S10 Series

Yeh but this is ridiculous! They should have been included in the box with the phone box, to have to claim them like this is a joke! This is the WORST launch ever for them!

MathersM
Explorer
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Galaxy S10 Series

Just be patient everyone. You wont get them tomorrow it'll take 30 days. This is a little silly how we are reacting. It's not that deep. 

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MathersM
Explorer
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Galaxy S10 Series
It's really not. Calm down. They didn't have to give them for free. We are an entitled bunch sometimes. Just relax and enjoy your new phone.
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Fieldie99
Explorer
Options
Galaxy S10 Series

Ive been waitimg on hold for 1 hour 20 min now! And if they pick up and hang up, i swear im going to flip out at them

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SjorsK
Superuser I
Superuser I
Options
Galaxy S10 Series
The servers are currently overloaded, simply try again at a larger date.

Calling will result into you getting the same message (Be patient, try at a later date) :smiling-face: And I expect that they have it extremely busy thanks to this unexpected issue.
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Nabeel2
First Poster
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Galaxy S10 Series

*****UPDATE*****

 

I HAVE JUST COMPLETED THE CLAIM. I HAVE BEEN TRYING SINCE THIS MORNING BUT I HAVE JUST DONE IT!

 

IT WILL KEEP SAYING WEBSITE UNDER MAINTENANCE BUT GO BACK (ONLY ONCE) COMPLETE THE PART OF THE CLAIM AND KEEP GOING. AFTER 30 MINS I HAVE FINALLY DONE IT.

 

GOOD LUCK

 

 

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Hollowman89
First Poster
Options
Galaxy S10 Series

Been trying to claim since I got the phone 5hours ago. So upset 

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NRazaPK
Journeyman
Options
Galaxy S10 Series
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