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Original topic:

Ear buds claim not working

(Topic created on: 08/03/19 15:23)
Jude23
New Member
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Galaxy S10 Series

Is anyone else have trouble accessing the benefit to claim their ear buds. When I click on claim your ear buds it takes me to a blank screen. Also live chart is not available for this. Really annoyed and get get talking to someone 

137 REPLIES 137
Tuffty
First Poster
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Galaxy S10 Series

I'm having the exact same issue. Seems like they're trying to cop out of giving away so many buds. So far I'm very disappointed

Paul8003
First Poster
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Galaxy S10 Series

Same here.... just a blank screen... overloaded I expect... poor Samsung!

Kouki
Apprentice
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Galaxy S10 Series
Same here
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KasiaFur
Apprentice
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Galaxy S10 Series

I have no option available to claim through app.

I found claim button on Samsung website,but every time I am trying to claim error has occurred. 

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Luckyrsm
First Poster
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Galaxy S10 Series

I can't find the claim either, under the benefits tab I don't have the claim year buds option. What site did you find the claim on

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Mecha
Apprentice
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Galaxy S10 Series
just managed to get through after a whole night of trying. I just kept refreshing the address page and finding the Post Code till it was found. From UK
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skullman77
First Poster
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Galaxy S10 Series

Confirmed seems to be working now. Poscode accepted and claim went through :smiling-face:

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Mecha
Apprentice
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Galaxy S10 Series
claim went through on website but no confirmation email.
Fraser912
Back for More
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Galaxy S10 Series

@Mecha wrote:
claim went through on website but no confirmation email.

Same issue here. Have emailed galaxybuds@samsungpromotions.claims but annoying thing is they probably wont be back in office until monday now.

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Kamsung
Navigator
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Galaxy S10 Series
Yeah blank screen as well.
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Kouki
Apprentice
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Galaxy S10 Series

But they still give the option to buy it but not claim it

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Kouki
Apprentice
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Galaxy S10 Series

Thats all what am gettingThats all what am getting

 

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Vicstar
Observer
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Galaxy S10 Series
Same here
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Mace1953
New Member
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Galaxy S10 Series

Same here for over 3 hours now, not impressed 

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AceS10
First Poster
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Galaxy S10 Series

It is a known issue apparently. Not to panic, we have until April to put through the Claim.

 

Don't let this ruin you from enjouing your new Phone. I am Loving my S10+ 😊

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Tuffty
First Poster
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Galaxy S10 Series

Offer has been removed from the site now

Muty
First Poster
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Galaxy S10 Series
Yes!!!
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Kouki
Apprentice
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Galaxy S10 Series

:fisted-hand:

Thats all what am gettingThats all what am getting

 

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Nabeel2
First Poster
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Galaxy S10 Series
Yes same issue here. Managed to get through to support and they said that I need to try and contact them again because they are looking for a resolution. I got given this number to ring 0330 726 9000. Let me know if you get any joy!
Jaspergalaxy538
First Poster
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Galaxy S10 Series
i got the same issue
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