Do I have a pixel issue on day old phone?

[Flyingscotsman]

Pixel issue?

[IreibeX]

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@Flyingscotsman wrote:

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I see some thin yellow lines, but I guess that's due to you editing the screenshot.

Should you have a hardware issue a screenshot won't capture that, you'd have to take a photo with another device.

[Flyingscotsman]

Here's some better pictures. It dissappears if I swipe up and go to the apps screen or open an app. I may have to send it away already which is extremely disappointing. I've been looking forward to this phone. 

[Flyingscotsman]

Also, any idea what the number 3 is? 

[AntS]

Cheers for getting to this one, RolfVonHessen !  

@Flyingscotsman ,

I edited one of your pictures as it had part of your address on it. (I'm guessing it was your address anyway.)

That '3' is where 'EE' is on my S10's Lock Screen. Which network are you on?

And it's odd that the bright pixel appears only on the Home/Lock screens. Does it still appear if you change your Wallpaper? 

[IreibeX]

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@Flyingscotsman wrote:

Here's some better pictures. It dissappears if I swipe up and go to the apps screen or open an app. I may have to send it away already which is extremely disappointing. I've been looking forward to this phone. 

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Okay, now I also see it on the screenshots. So it is no hardware defect.

[Flyingscotsman]

Thanks. It changes when you select the apps, I'll have to change screensaver to try that. It's not even 24 hours old. Thanks for that, I'm now with 3 and on to their team. Trying to just straight swap for another new one as its within my 14 day cooling off period.

This is only my 3rd phone in 7 years, I've had the s3, s7 and now this. It's a shame it seems defective already, and after the December security update this morning 

[IreibeX]

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@Flyingscotsman wrote:

Thanks. It changes when you select the apps, I'll have to change screensaver to try that. It's not even 24 hours old. Thanks for that, I'm now with 3 and on to their team. Trying to just straight swap for another new one as its within my 14 day cooling off period.

This is only my 3rd phone in 7 years, I've had the s3, s7 and now this. It's a shame it seems defective already, and after the December security update this morning 

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Why do you think it is defective ? We see the white dot both on the screenshot and on the display, so the hardware seems OK. 

[Flyingscotsman]

It's not perfect so therefore defective, must be a screen issue. I've managed to do a straight swap with 3 for Monday for a replacement handset. It's just so weird. The battery life isn't what I expected either if I'm honest. Hopefully I can adjust some settings on the new one and see if that improves. I've barely touched it today and it's at 77% battery life.

Thanks for the info and help guys 

[IreibeX]

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@Flyingscotsman wrote:

It's not perfect so therefore defective, must be a screen issue. 

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Sorry, that's nonsense. You told us that you could move the dot. And we see the dot on the screenshot. So it is clearly no screen issue.