Device care won't open?

[Nads90]

Can anyone suggest a remedy to this please? My battery is draining like crazy but I'm unable to open device care to check what's going on. The app launches and closes straight away. I've tried updating but still nothing. I can't uninstall it either. 

Thanks. 

[AsadM]

Hi @Nads90, I'm sorry to hear about this. Let's try clearing the cache and data from Device care to see if this helps. You can do this by going into Settings > Apps > 3 dots in top right (or) 3 lines on right-hand side (this will depend on the Android version on your phone) > Show system apps > Find and Select Device care > Storage > Select Clear Cache and Clear Data. After you've done this, switch off the phone for 20 seconds to give it a fresh start. Hope this helps! 

[Nads90]

Hi, I have done everything you suggested and am still unable to open device care.
thanks

[AsadM]

Thanks for checking, @Nads90. Let's start the phone in safe mode to see if this happens while the third party apps are disabled. Information on safe mode can be found here: https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/

[Anirudh]

Hi there, I am having the same issue as @Nads90, (i'm unsure if it has resolved for them yet) I try to enter device care on my settings and it just would not open and would crash the settings app completely. I have tried it in safe mode and it still happens. Could someone help please?

[Anirudh]

I have also updated to the latest software.

Thanks

[Nads90]

Hi. Sorry for delay. Yes starting in safe mode fixed the issue. Thanks.

[Karthik94]

Hi folks,

I'm also facing the same issue even, I'm done with suggested work arounds. Could anyone please help me to sort out this issue. I appreciate your valuable time on solving this.

Thanks,

Karthik Subramani