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Original topic:

critical: s10e dead after firmware update G9700ZHU4DTJ1

(Topic created on: 25/10/20 10:50)
hkg124
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Galaxy S10 Series

Hello there,

 

My s10e is the SM-G9700 model. Just did an update for the September Security Patch with the firmware version number PDA G9700ZHU4DTJ1 and CSC G9700TGY4DTJ1, then after restarting it freezes within 10-15 seconds. Never been able to unlock my phone since then. It is without a doubt caused by the firmware update. In just a week Samsung has released a new version (PDA G9700ZHU4DTJ2 and CSC G9700TGY4DTJ2), but as I cannot unlock my phone it is impossible to do the update. My questions are:

 

  1. Is it possible to do a firmware update without unlocking my phone?
  2. Is it possible to update without wiping my data?
  3. Is it possible to backup the data in internal storage without unlocking my phone (say like clone the whole thing and unlock it again after wiping the phone?

I can't believe how Samsung released such a critically bugged software update that bricked my phone and could potentially erase all my precious data. Contacted local official service provider and they know nothing other than wiping the phone. Frustrated!

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heyus
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Galaxy S10 Series
no no and yes
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hkg124
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Galaxy S10 Series

Thanks but may i know how can i do the data backup of internal storage without unlocking my phone?

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heyus
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Galaxy S10 Series
Run PhoneRescue for Android. Install and launch it on your computer > Connect your Android phone to the computer with USB cable > Click Lock Screen Removal. ...Unlock the Android Phone. ...Back up data from locked Android phone. ...Preview and back up data to the computer
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heyus
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Run PhoneRescue for Android. Install and launch it on your computer > Connect your Android phone to the computer with USB cable > Click Lock Screen Removal. ...Unlock the Android Phone. ...Back up data from locked Android phone. ...Preview and back up data to the computer
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hkg124
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Galaxy S10 Series

I tried, but it asked me to enable USB debugging or MTP mode in settings, which I can't access without unlocking my phone... so it is probably unusable in my case here but thanks anyway

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heyus
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It is known that you can't access your locked Android phone if you forget the screen lock password or pattern, all the data on your Android device cannot be reached, let alone to backup data from locked Android phone. To backup a locked Android phone, you must unlock your locked Android phone in advance.
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hkg124
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Galaxy S10 Series

I know my password, just that the software update bricked my phone. The only solution is to do another software update (which Samsung released just a week after the crappy one), but I haven't yet figured out a way to do it in the recovery mode without unlocking my phone. I have read some Odin rom-flashing solutions, but it's complicated

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heyus
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see a engineer
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