17-06-2021 06:52 PM
My phone no longer chargers via the charging port.
I am using the official charger, tried some other ones however it doesn't charge anymore.
Wireless charging still works, but it is a shame that the port appears to be busted.
Anybody experienced this?
18-06-2021 04:51 PM
Hey all,
What @Mitzzz999 said is right. However, the Doorstep service is limited to some areas and has a fee of £19.99 (for devices in warranty). The availability can be checked from here: https://samsungrepair.com/#/
However, to book it you will need to contact our Support Team: https://www.samsung.com/uk/support/contact/
18-06-2021 05:40 PM
I've spoken to support and they've helped sort out a booking.
However, when completing a booking, my issue isn't listed as one of the options.
18-06-2021 06:49 PM
Have they booked a Doorstep Repair for you @GlivGluv ? If so, you will need to choose Charger port from the list.
18-06-2021 10:23 PM
Yes, but that is not on the list.