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Charging port no longer functioning

(Topic created on: 17-06-2021 06:52 PM)
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GlivGluv
First Poster
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My phone no longer chargers via the charging port.

I am using the official charger, tried some other ones however it doesn't charge anymore.

Wireless charging still works, but it is a shame that the port appears to be busted.

Anybody experienced this?

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13 REPLIES 13
TessM
Mastermind
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Hey all, 

 

What @Mitzzz999  said is right. However, the Doorstep service is limited to some areas and has a fee of £19.99 (for devices in warranty). The availability can be checked from here: https://samsungrepair.com/#/

However, to book it you will need to contact our Support Team: https://www.samsung.com/uk/support/contact/

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GlivGluv
First Poster
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I've spoken to support and they've helped sort out a booking.

However, when completing a booking, my issue isn't listed as one of the options.

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TessM
Mastermind
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Have they booked a Doorstep Repair for you @GlivGluv ? If so, you will need to choose Charger port from the list. 

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GlivGluv
First Poster
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Yes, but that is not on the list.

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