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Original topic:

Can't Log Into Galaxy Store

(Topic created on: 29-07-2019 11:33 AM)
Dixon
First Poster
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I recieved a notification  on my S10+ today saying there was an update to some of my apps in the Galaxy Store. I pressed the three dots in the app and it said sign in. I tried and a spinning circle appears  then disappears, wont even load up anywhere to sign in.

 

Ive cleard the cache and data in the alp via Apps in Andeoid and its still doing the same. 

 

Its seems odd as I now cant update the apps it said I could without signing in. 

 

Anyone else having this issue?

11 REPLIES 11
Atlas30
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I had an update earlier, it updated fine with no problems, but now I can't sign in at all. Been trying for the last 30 minutes, had enough now, so will try again tomorrow.

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Alex1968
Explorer
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I had the same problem yesterday with my S8. After a flawless update of some apps in Galaxy Store I closed the Store. Some time later I entered the Store again and noticed that it refused to properly log in and go to "My page". There was just a circle showing for a few seconds and that was it. The right upper corner just kept saying "log in". We have several Samsung phones and mine was the only one with this annoying issue.

I tried everything, erasing cache, app data, removing updates for Galaxy Store, reset app data, nothing worked.

Finally I desperately did the factory reset (ouch) and now it's working properly again.

I know you don't want this answer; maybe if you wait a little longer someone else might provide an easier and less destructive solution.

 

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bsc1974
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Same issue here .Tried to reinstall and I've now lost all the apps I previously had on my watch .

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Jeff18
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Same here. I cannot log in to my samsung account after successfully updating it today. Frustrating!

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Jude71
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Hi guys,my S9+ store app display empty icons and I've lost all watch faces and apps downloaded on S3 gear. Is this what Samsung calls inovation or should I swap to Iphone??

Jude71
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Fortunately everything returned to normal. How this happened??

Why would SAMSUNG see it worthy to give me an explanation????

akram510
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Same problem and sumsung support cant do anyting

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akram510
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After format still same problem ithink sumsung the not have experians in progeam
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fatjonkabashi
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I just got a Galaxy s10, and i have the same problem,if i write my email and my password i just see a cirlce that
dissappears and comes back again all the time until i press the "go back" button, then i tried logging in with
google account, it says incorrect password without even writing any password, i just choose my google account and it closes immediately saying "incorrect password"

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