14-07-2021 11:26 AM in
Greetings - i have an issue that i have tried fixing for months but to no avail. I have a Ring Video Doorbell and 2 Ring indoor Stick-up cameras that i use via the Ring app. Everything works fine on wifi but the Stick-up cams cannot live view when using mobile data. The video doorbell does work remotely but the cameras just wont connect.
My wife and i both have a Galaxy s10 and both have the same issue. I believe the problem happened a few months ago after an update. I have tried uninstalling and reinstalling the app but the problem persists.
I have tried using my work iphone and my sons phone (not Samsung) and the cameras connect perfectly using data when remote but the Samsung Galaxies just wont connect.
I previously had an issue with external cameras (not ring) and this issue was fixed by changing the DNS to dns.google.
I am at a loss for what to do next and would really appreciate any help or advice. I am sure the issue is with the phones not the Ring system.
15-07-2021 08:05 AM in
Many thanks for the reply. When i change to either 2g or 3g the app says it requires wifi and refuses to work. I am baffled as i am trying to use data. I have tried adding the app to data only programme but that doesnt work either.
I am convinced it definitely is a Samsung issue. I will update if i find an issue.
Thanks again for your help.
30-09-2021 02:44 PM - last edited 30-09-2021 02:45 PM
03-10-2021 11:32 PM in