Can't enter my verification code for my samsung account

[VeraW12]

So I just got my new S10 and was setting it up. To connect my Samsung account I needed to type my security code. I got that via text but it is letters and numbers, but on my S10 I can only enter numbers.

Am I the only one with this problem?

[BandOfBrothers]

Hi @VeraW12 

Is this the two step verification code your wanting ?

tip-keep-your-samsung-account-safe-and-secure-set-up-two-step. 

samsung.com/membership/guide/sign-in-using-verification-codes 

🌈 Stay Safe & Stay Alert.  🌈 

[EmbeddedMacro]

Did you ever get a fix for this?  I'm having the exact same problem right now.

[Angus97]

Having the same problem right now, cant seem to get a fix

[Angus97]

Wait I got it, when they send you a text, its what they say is the account number is actually the code that you have to enter

[68charger440]

I have the exact same problem.  Neither the virtual keyboard or if I connect a bluetooth keyboard  will enter letters and numbers.  both act the same. They will allow me to enter numbers but not letters.  Since the verification code that samsung sent via a text has both alphanumeric characters I can't enter it via either the code via the virtual or Bluetooth keyboard. This leads me to believe the problem is software not hardware related.  Anyone have a solution?

[68charger440]

Also, both the virtual keyboard and the bluetooth one work fine for everything else.  So far It is only when entering the 2 factor authentication for the Samsung account that the GALAXY TAB S7 PLUS in my case only accepts numeric input from teither keyboard.  This is a brand new out of the box top of the line tablet. 

You would think a Samsung account would work on a Samsung tablet... Sadly it seems you would be wrong!

[68charger440]

August got it right in his reply above.  "Wait I got it, when they send you a text, its what they say is the account number is actually the code that you have to enter"

VERY CONFUSING TEXT MESSAGE!  But the numeric code worked after trying it a couple of times. I have no clue what the alphanumeric one is at the bottom of the text.

[Phone Dude]

Excellent!  I just got it to work on an S21.  Why do they make it sound like the other number is the code? SMH.  thanks

[SylQc]

Hello Vera. I made the same mistake. The "numbers" at the beginning of the message "are the code" to enter. Just numbers. What's next is an identifation code proper to Samsung I think, and useless for us. It gets everybody mixed up.. Good luck.